Job Description

Job Summary . Area Manager - Credit Operations/Senior Area Manager - Credit Operations Job Purpose \'This position is open with Bajaj Finance ltd.\' Job Duties & Key Responsibilities . Duties and Responsibilities - Duties and Responsibilities: . Capability and Capacity Building . Ideation capability & capacity building for optimisation and new process and workflows for efficiency. With focus on technology and automation. . Identifying training needs and ensuring with proper monitoring of Training Rollout & Implementation - Ensure smooth implementation of new builds liaison with L&D team for content preparation. Ensure feedback of end users for further improvements & sustenance management. . Identifying & solutioning improvement opportunities : Conducting VOC\'s Surveys and branch visits for identifying opportunities and consulting subject matter experts data analysis and research for plausible solutions. . BRD Timelines & Quality - To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. . Stakeholder Alignment . Vendor identification and relationship building . Liaison with cross functional teams like IT Vendors BIU L&D to ensure project delivery & solutioning. . Providing assistance to Business and support function for efficient operations . Monitoring and ensuring BI activities including- Incentive for all Products Monthly Review Automated Decks MIS Dashboard Database Management . Monitoring Policy and system administration team activities including- User ID Creation Temporary Mapping Identifying errors and Reporting BRD Review and UD Signoffs Continuous policy and system testing . Monitoring and evaluation of Projects . Monitoring and ensuring BRD Timelines & Quality - To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. . Monitoring and ensuring UAT Timelines & Quality - Ensure scenario development to cover all possibilities from the end user perspective and complete testing to meet the timeline requirements. Required Qualifications and Experience . Duties and Responsibilities: . Capability and Capacity Building . Ideation, capability & capacity building for optimisation and new process and workflows for efficiency. With focus on technology and automation. . Identifying training needs and ensuring with proper monitoring of Training, Rollout & Implementation - Ensure smooth implementation of new builds, liaison with L&D team for content preparation. Ensure feedback of end users for further improvements & sustenance management. . Identifying & solutioning improvement opportunities : Conducting VOC\'s, Surveys and branch visits for identifying opportunities and consulting subject matter experts, data analysis and research for plausible solutions. . BRD Timelines & Quality - To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. . Stakeholder Alignment . Vendor identification and relationship building . Liaison with cross functional teams like IT, Vendors, BIU, L&D to ensure project delivery & solutioning. . Providing assistance to Business and support function for efficient operations . Monitoring and ensuring BI activities including- Incentive for all Products Monthly Review Automated Decks, MIS, Dashboard Database Management . Monitoring Policy and system administration team activities including- User ID Creation, Temporary Mapping, Identifying errors and Reporting, BRD Review and UD Signoffs, Continuous policy and system testing . Monitoring and evaluation of Projects . Monitoring and ensuring BRD Timelines & Quality - To adhere to BRD timelines discussed with the stakeholders. Also ensure that the build envisaged is chalked out in the BRD document comprehensively. . Monitoring and ensuring UAT Timelines & Quality - Ensure scenario development to cover all possibilities from the end user perspective and complete testing to meet the timeline requirements.

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