Job Description

About Client Our Client is Fast-growing start-up that delivers groceries They scaling up throughout Mumbai quickly and, in the next 6 months, They are launching in Bangalore, Delhi, Pune and Hyderabad. Were currently in deep stealth-mode, This Brand is well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! Weve also built out one of the best start-up teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, IIT, OCLD and IHM. This person is going to manage cloud kitchen operations for multiple cafes About the role Core Areas : Cluster Partner (Cluster Manager/Area Manager) is responsible for the overall business operations of the area according to Cafe operational standards and run profitable business as a SBU model. A majority of time is spent leading/guiding and coaching the team to meet customer expectations, achieving both bottom and topline objectives by the guiding principles of Cafe Vision and Mission. Cluster Manager is accountable for overall annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context. What is going to be your detailed role Leads Operational Excellence and the Customer Experience Role models expected behavior and coaches team on hospitality standards Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Cafe expectations Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner Empowers the team to satisfy Customer needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance Provides coaching to team members to improve performance Provides communication to team about goals and performance Drives Sales Growth Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements Executes new product rollouts Responsible for system growth as well new store sales Flexibility and Adaptability Acts quickly to solve problems in area of responsibility Provides feedback and suggestions to improve performance Is flexible with work schedule as business needs Understands and complies with all procedures and policies Provide action plans to address issues and opportunities and effective execution of the same Seeks to understand goals and results and how they personally contribute to them Plans and Communicates Discusses issues with other support functions of the circle and prepares the action plan Discusses the business plan and brings out the alignment Involves entire team by communicating goals, results, and action plans Expands the footprint Identify the new locations for the business expansion in line with the business strategy Responsible for new restaurant operating days and prepare the propose the capex calculation Understand and observe the completion closely and update stakeholders and plan to tackle the competition Responsible and drive Bottom Line Have a complete eye on each cost line and monitor each line restaurant - wise to maintain the annual business plan lines Constant monitoring and reviewing the same with all direct reports prepare the GAP analysis and guide them to maintain the lines Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive What Were Looking For People with endless curiosity and hunger to learn Owners who will think ofCaf as their own venture Operators obsessed with customer experience Why Join The opportunity to join Indias next Unicorn is rare . Qualification & Experience: 3 Years Hotel Management Degree/Diploma, Graduate with 8-10 years of experience in Hotel and Retail /QSR Industry.

foundit