Area Customer Service Manager Ra Support Customer Service
Job Description
JD for Area Customer Service Manager :
• Leading a team of Approx: 8-9 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
• Address Service Request /Complaints including those created by channel partners (Privy /RL / Wealth/Contact Centre) and ensure all are closed within TAT
• Drive Digital Adoption for all Retail Asset Clients
• Close looping of Complaints and Detractor feedbacks end to end and incorporate changes for improvement.
• Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight.
• Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed
• Review Team's Performance each Month and provide feedbacks and support team to achieve their respective KRA's.
Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place
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Others
• Believes in team work and identify and utilizes each team member's strength and knowledge for achievement of short and long term organization goals
• Apply best practices and focus on areas of improvement
• Focussed towards achievement of teams and own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
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Job Detail
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Job IdJD3406224
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear