Monthly review of the agency performance, taking action
against the low performer, identifying & suggesting new
agency for collection
Checking the capacity as per the Avg. Collection Ratio
(ACR)
Weekly performance review of the COs
Keeping close control to ensure the achievement of
allocated collection targets
Travelling to all the locations within the area on monthly
basis & physical review the performance of each field
location
Periodic audit of the receipt books
Daily productivity MIS should be maintained & shared
with the higher management along with the analysis
Monthly team meeting at hub location for performance
review
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