Job Description

Job Purpose :To drive regional sales targets for reputed Retail company (On role), ensuring smooth operation of company-owned and franchisee stores, while enhancing customer satisfaction and operational excellence.Key Interfaces :- External: Customers, Third-party Service Providers, Franchise Partners.- Internal: Regional, Product, Brand, IRSG, VM, Merchandising, Support, and BD teams.Education and Experience Requirements :- Education: Graduate/Postgraduate (MBA preferred).- Experience: 3-6 years in sales/retail; Core Responsibilities :- Sales Management:- Planning: Contribute to annual business targets and manpower optimization strategies.- Evaluation: Monitor financial and operational performance of stores, suggest corrective measures.- Expansion: Conduct feasibility studies, plan network expansion, propose ROI for new stores.Retail Marketing :- Develop and approve marketing plans, promotions, and budgets.- Drive VM updates, regional schemes, and in-store activities for better ROI.Franchisee & Store Management :- Act as a Single Point of Contact (SPOC) for franchise partners.- Ensure smooth store operations and compliance with internal policies.Training & Development :- Coordinate product training and conduct training needs analysis for staff.- Plan and execute training programs to drive efficiency and sales performance.Recruitment & Talent Management :- Support recruitment for key positions and drive engagement and diversity in teams.- Mentor, develop, and ensure succession planning for critical roles.Customer Experience & Complaint Resolution :- Implement mechanisms for quick resolution of critical complaints.- Capture feedback to improve customer satisfaction and store ratings.- Performance Indicators- Achievement of sales targets and ROI.- Increase in customer satisfaction and franchisee satisfaction scores.- Effective implementation of expansion plans and regional schemes.- Quality of training, recruitment, and staff engagement initiatives. (ref:updazz.com)

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