Job Description

Area Business Manager Job Purpose:- To drive regional sales targets for Titan, ensuring smooth operation of company-owned and franchisee stores, while enhancing customer satisfaction and operational excellence.Key Interfaces:External: Customers, Third-party Service Providers, Franchise Partners.Internal: Regional, Product, Brand, IRSG, VM, Merchandising, Support, and BD teams.Education and Experience Requirements:Education: Graduate/Postgraduate (MBA preferred).Experience: 5-6 years in sales/retail.Core Responsibilities :Sales Management :- Planning : Contribute to annual business targets and manpower optimization strategies.- Evaluation : Monitor financial and operational performance of stores, suggest corrective measures.- Expansion : Conduct feasibility studies, plan network expansion, propose ROI for new stores.Retail Marketing:- Develop and approve marketing plans, promotions, and budgets.- Drive VM updates, regional schemes, and in-store activities for better ROI.Franchisee & Store Management :- Act as a Single Point of Contact (SPOC) for franchise partners.- Ensure smooth store operations and compliance with internal policies.Training & Development:- Coordinate product training and conduct training needs analysis for staff.- Plan and execute training programs to drive efficiency and sales performance.Recruitment & Talent Management:- Support recruitment for key positions and drive engagement and diversity in teams.- Mentor, develop, and ensure succession planning for critical roles.Customer Experience & Complaint Resolution:- Implement mechanisms for quick resolution of critical complaints.- Capture feedback to improve customer satisfaction and store ratings. (ref:updazz.com)

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