Job Description

Job SummaryAssociate must be trainedexperienced in COTS Product Botree with min 89 years of experience in L2 production support activities Botree Mobility Application 170Should be experienced in backend OS support activities Backend DB a Linux RHEL 8 DB Server b Windows 2012 R2Application Server c Oracle DB version 1922Must be aware and experienced in middleware IIS 100143930 Bitvise SSH Server848Should have Telecom knowledgeFor Saturday Month end activity On desk support must be providResponsibilitiesIn general 24X365 days on desk support must be providedMust be experienced and able to support below L2 level of BAU activitiesConfiguration management Provide inputs to CMDB Sanity test for config changes Review report the discrepancies Implement planned config changesIncident management Must be able work on P1P2P3P4 incidents and also to run the high priority incidents ConCall to identify the RCA towards Permanent fixService Request Support Regular SRs to be handled Ownership for coordinating for any L3 issues L1 L2 supportProblem management Raise PR Investigate to find RCA for permanent fixChange management Release management Support all L3Development deliverables Attend cab meetingsPatch Management Support for security patches Ex OS and DB path upgradesAvailability Management Business continuity Planning DR Recovery ManagementSoftware Asset management Systematically track evaluate manage and optimize the software licenses and software usage Knowledge management Backup recovery Restoration Application performance management Transaction reconciliation Continuous improvement optimization Innovation Transformation & Tools AutomationCertifications RequiredKnowledge management Backup recovery Restoration Application performance management Transaction reconciliation Continuous improvement optimization Innovation Transformation & Tools Automation

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