Job Description

We are looking for a AR & Compliance Officer to join our Scale-up.



About ZIWO



ZIWO is an Omni-channel Cloud Contact Center Software ( CCAAS ) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...



ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.



ZIWO connects 145 countries globally, including the GCC, so users can instantly expand their reach in new geographies.

Technical Competencies



• Solid understanding of basic financial accounting principles
• Comfortable using accounting software




Key Responsibilities




• Contacting customers who have past due balances and communicating with them in a professional and effective manner to collect outstanding debts.
• identify and resolve payment issues, such as billing errors or disputes, and work with customers to find a mutually acceptable resolution.
• maintain accurate records of all collection activities, including customer contact information, payment arrangements, and notes on communication with customers.
• monitoring accounts to ensure that payments are made on time, and following up with customers when necessary.
• build and maintain positive relationships with customers, working collaboratively with them to ensure timely payment of outstanding debts.
• provide weekly reports to the heads/leaders on the status of collections activities, as well as analysis of payment trends and issues that may impact the company's overall financial performance.
• collaborate with other departments, such as sales and customer service, to resolve payment issues and ensure a positive customer experience.
• Assist in ensuring the company's compliance with relevant financial regulations and standards.




Qualifications



• Bachelor's degree in Accounting or Finance
• Minimum 2 years of experience related to Accounting
• Able to communicate financial information clearly and work effectively with colleagues, clients, and external stakeholders.
• Comfortable with multitasking
• Fluency in English



We are proud to be an equal-opportunity workplace, we hire great people from a wide variety of backgrounds.