Job Description

Job Department : Apprenticeship

Job Title : Apprenticeship Support Associate / Executive--Apprenticeship Division

Experience : Freshers or 1 - 3 Years

Skills

Technical Skills : Knowledge of MS-Office, System & online portal

Language Skills: : Hindi, English, & South Indian Language.

Business and social skills: effective communicator, go-getter, excellent presentation skills, process-orientated, team player, independent, & excellent customer service.

Strong interpersonal skills. Creativity, PPT, Ready to travel.

Education : Graduate with Apprenticeship knowledge and background

About the Role

The profile is responsible for providing service support to candidates and establishments through communication, interaction, & engagement. To attend & resolve concerns in timely manner & assist with the policy, process & procedures as laid by the Division. Utilises knowledge of the Apprenticeship Act & Scheme, follows guidelines, observes best practices, and performs all duties in accordance.

Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications but have sufficient experience & talent with the ability to learn.

Responsibilities for the job profile

• Provide professional customer service while maintaining friendly, positive, & customer-centric attitudes.
• Creation and management of contracts, customer documentation, and maintaining base records.
• Preparation and coordination of apprentice training plans with establishment.
• Follow?up with candidates, TPAs, & establishments on contract status and issues with it.
• Maintains knowledge of schemes and programs by reading related periodicals and attending education seminars.
• Close coordination, cooperation, & communication with the establishment, TPA, & apprentice.
• Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritised manner
• Performs callbacks to customers, answers support-related emails, phone calls, chats, and other electronic communications.
• Identify and resolve concerns received from the Portal User community with online service requests.
• Preparing of statistical data as required by management.
• Priority handling of escalated service requests & resolution on time.
• Act as a central point of contact in crisis/incident situations and share information as necessary.
• Individual customer management.
• Exhibit passion for delivering superior customer support & services by going above and beyond.
• Build member loyalty by delivering excellent follow-through and follow-up to stakeholders.
• Assist with invoice and billing to establishment post-assessment & follow-up.
• Interface with other business areas, Customer Master Data, Logistics sector skill council, Billing Support and Commercial Team
• Work in a fast-paced environment with frequently changing priorities

Tasks for the job profile

• To initiate and carry out the full range of connect & provide service to internal and external stakeholders. (Candidates, TPA, Establishments)
• Handle & assist to both internal and external stakeholders with email responses and replies. (Apprentice, TPA, Establishment & NSDC)
• Act as the point of contact for externally assigned / designated stakeholders.
• Responsible for online portal assistance and registration, verification, validation, approval, rejection, and communication regarding contract generation for apprenticeship and establishment.
• Communication & assistance on training conducted for short-term courses at NSDC's.
• Claim verifications & communication to respective stakeholders.
• Participate, organise, or facilitate Facilitate apprenticeship mela or event.
• Create, monitor, & facilitate degree apprenticeships from contract registration until assessment.
• Create / prepare Presentation for workshop on awareness on the apprenticeship program.
• Raise invoice for apprenticeship assessment.
• Responsible for apprenticeship assessment from validation, data feeding in system (marks), & generation of certificates.
• Issuing a provisional certificate to Degree Apprentice.
• Communication & follow-up with NSDC
• Raise tickets for technical concerns, follow up with NSDC Portal specialists, & communicate to respective stakeholders.
• Conducted digital awareness through online video calling with establishment on NAPS.
• Correspondence with Director General of Training, Educational Institution, Directorate of Employment & Training on ITI course developed by LSC
• Communication, correspondence with GIZ, preparation on syllabus awareness workshop, instruction manual.
• Regularly attend, participate in, and support training and staff meetings in the Apprenticeship Division.
• Check & provide support for the portals for the Apprenticeship Program.
• Review, follow-up, chase, and update areas of pending information from NDSC & stakeholders.

Job Types: Full-time, Permanent

Pay: ?8,855.32 - ?17,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Fixed shift

Experience:

• total work: 1 year (Required)

Work Location: In person