Job Description

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About Us


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services


Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.


Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.


In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.


Process Overview


Global Operations is responsible for integrated operations delivery across multiple lines of businesses of Bank of America across the globe. Prominent businesses supported include Retail Banking and Wealth Management, Corporate and Commercial Banking, and Capital Markets.




Associate will report to a Process Supervisor in back-office/middle-office delivery environment.

• Day-to-day processing of simple to complex transactions as per standard operating procedures.
• Deliver on individual targets & contribute towards team KPIs/KRIs metrics.
• Support all additional activities performed in the team which are part of wider initiatives.
• Knowledge of the department's or business unit's functional operations and a working knowledge of bank policies, programs, procedures and financial practices.
• Work effectively in a team & collaborate with all stakeholders.
• Seek to advance knowledge and improve skills leveraging various inhouse domain & process trainings.
• Flexible to work across rotating work shifts aligned to the supported business geographies.

Job Title - Apprentice

Education - BA, B. Com, BBA

Foundational skills

• Good communication skills - both verbal and written
• Collaborative - Works effectively with others by establishing and maintaining positive working relationships.
• Shows dedication to getting the job done accurately and efficiently.
• MS Office
• Sets high personal work standards.
• Willing to work in a shift environment; adapts well to routine.
• Open to work in Rotational shifts 24x7

Desired skills

• Understanding of Basic Accounting Concepts

CAMPUS HIRING ELIGIBILITY FOR STUDENTS IS AS LISTED BELOW:

• Final year graduates with 60% score in the last semester OR CGPA of 6 on a scale of 10 in the last semester
• No Active Backlogs
• Students should be keen on an operations desk-job and should be open for night shifts
• Students should be willing to join in any locations namely -Mumbai/Hyderabad/Chennai/Gurugram / GIFT City