Job Description

Company ProfileOceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.Position SummaryThis position is office based, primarily responsible to provide technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.Duties & Responsibilities\xc2\xbf Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution.\xc2\xbf Operate in 24x7 rotational shifts.\xc2\xbf Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in production environment, helping in processing security forms, submitting application and network performance KPI.\xc2\xbf Responsible for meeting defined service level agreement for resolving service requests and incidents (from opening to closure)\xc2\xbf Document, track and monitor issues to ensure timely resolution of service center tickets.QualificationsRequired\xc2\xbf Bachelors degree, preferably in computer science, or equivalent education and experience.\xc2\xbf 0-6 months of IT support experience and/or call center experience (Windows 10/11/Linux Support).\xc2\xbf Good problem-solving skills and attention to detail.\xc2\xbf Excellent communication skills in English language.\xc2\xbf Able to work independently, & willing to work in rotational shifts.Desired\xc2\xbf Microsoft, Cisco and ITIL certifications.Knowledge, Skills, Abilities, and Other Characteristics (Optional)\xc2\xbf Knowledge for Windows 10/11 OS, Active Directory, MS Office Applications, O365\xc2\xbf Teamwork & Interpersonal skills\xc2\xbf Analytical, problem solving & decision-making skills.\xc2\xbf Organizing & planning skillsAdditional InformationSupervisory ResponsibilitiesThis position has/does not have direct supervisory responsibilities.

Oceaneering International