Apprentice

Year Pune, Maharashtra, India

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Service the customers via Chat as per contractual requirements whilst adhering to all Capita India policies and proceduresJob title: Apprentice:

Attending to customers requests via chat along with using and making changes to relevant data on multiple systems.
Ability to have multiple live conversations at the same time and multiple asynchronous messages at the same time.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Delivering to individual statistics of Quality & Compliance along with Operational Performance, and Customer centric metrics.
Adhering to attendance policy & break schedules within shift
Adhering to company policies & procedures
Performing System update tasks
Ability to adapt to changes and constantly keeping oneself updated with process knowledge and changes in ways of working.
Proactiveness in bringing and highlighting any system issues to immediate supervisors.
Candidates with good communication.
Open to work for 5 days\' rotational shifts.
Adhering to attendance policy & break schedules within shift

Location: Pune, IndiaTime Type: Full timeContract Type: Third Party Vendor

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