Job Description

Requisition Number: 63917Corning is vital to progress - in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.Our sustained investment in research, development, and invention means we\'re always ready to solve the toughest challenges alongside our customers.Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.Responsibilities:

• Establish and maintain working relationships with the technical teams of our customers, installers, and distribution partners to provide pre- and post-sales technical support

• Conduct product application and installation trainings, and facilitate the technical qualification of sales opportunities

• Investigate and resolve technical problems or quality concerns reported by customers or installers, including site visits as required

• Prioritize and respond to technical inquiries and requests for product information, technical data or information about product performance

• Translate customer requirements and technical specifications into suitable system designs and product offerings

• Work in close collaborate with multiple departments, such as Sales, Customer Service, and Product Management, and representing the voice of the customer in new product development or product improvement projects

• Support marketing activities including trade shows or writing technical articles as required

• Bachelor degree or comparable in Engineering, Data Communications or a related field

• Fluent in English, oral & written

• Minimum of 3 years of experience in a customer facing role

• Ideally had technical/commercial interface experience within a technology company or the telecommunications industry in the Enterprise and Data Center market segment

• Knowledge, experience or training in Optoelectronics, Optical fiber, Optical Cables, Photonics, Telecommunication Networks and/or technical or engineering role desired

• Ability to travel extensively within xxx. Travel to other destinations such as Europe, Middle East, Africa, or USA might be required occasionally.

• A valid driving license and clean driving record to allow renting vehicles as required

Corning