Job Description

Building on our past. Ready for the futureWorley is a global professional services company of energy, chemicals and resources experts headquartered in Australia./spanRight now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.Why Does This Position Exist?To support global system to align with business rules and global processes towards standardization and automation. This includes maintenance of system standard build, application security, integrity of data, and provision of timely user technical support.What - How - WhyUser access management\xc2\xb7 User Integration Process Maintenance and Profile Updates\xc2\xb7 Review and follow up user integration fails. Liaise with ADMS group to manually integrate users when needed.\xc2\xb7 Perform user profile updates (role/scope/modules/applications)\xc2\xb7 Create & maintain PAM External AccountsProjects maintenance\xc2\xb7 Project creation, updates, archived in line with business rules\xc2\xb7 Maintaining geography hierarchy\xc2\xb7 Maintain high level customer listsQuestionnaires Setup & Maintenance\xc2\xb7 Create questions and questionnaires, and maintain snapshots of questionnaires based on current business processesManage report and dashboards with BI Console\xc2\xb7 Global suites of dashboards\xc2\xb7 Establish templates required for standardized reporting and drive globally standardized internal reporting and dashboard self-service across all locations.\xc2\xb7 Assist end users with setup or tailoring of custom reports when neededData Import\xc2\xb7 Performing data import to support projects that used clients system simultaneously\xc2\xb7 Maintain data import configuration\xc2\xb7 Testing and debugging\xc2\xb7 Mapping activitiesData Import\xc2\xb7 Performing data import to support projects that used clients system simultaneously\xc2\xb7 Maintain data import configuration\xc2\xb7 Testing and debugging\xc2\xb7 Mapping activitiesImprovement Suggestion Management\xc2\xb7 Maintaining a register\xc2\xb7 Performing minor configuration changes\xc2\xb7 Updating drop-down contents\xc2\xb7 Liaise with vendor for more complex changes\xc2\xb7 Change management & communicationVendor Liaison\xc2\xb7 Raise issues / query with vendor\xc2\xb7 Organize outages\xc2\xb7 System upgradesData Integrity\xc2\xb7 Daily/weekly/monthly checks across all modulesCollaboration\xc2\xb7 Collaborate with Regional Analysts and others to support assurance activities, assessments and initiatives as required\xc2\xb7 Collaborating with data team with Power BI reports & dashboards\xc2\xb7 Collaborate with the Risk & Facilitation team as neededDaily support\xc2\xb7 Service NOW requests\xc2\xb7 Teams and emails requests\xc2\xb7 Troubleshooting\xc2\xb7 Training\xc2\xb7 Knowledge Sharing\xc2\xb7 Access support\xc2\xb7 Any ad hoc basis as necessarySecurity access review\xc2\xb7 Quarterly review of access (scope & roles) in line with IT and GDPR requirementsDevelop and maintain training support materials\xc2\xb7 Quick Reference Guides for users\xc2\xb7 System processes and documentation for System Admin\xc2\xb7 FAQs\xc2\xb7 WalkMeWalkMe maintenance\xc2\xb7 Liaise with WakMe support team (internal & external)\xc2\xb7 Create & maintain SmartTips, Walkthrough, Need help widgetWalkMe maintenance\xc2\xb7 Liaise with WakMe support team (internal & external)\xc2\xb7 Create & maintain SmartTips, Walkthrough, Need help widgetSystem maintenance & monitoring (Webapp - Prod, Test, & Dev & ROAM5 mobile app)\xc2\xb7 Make sure is up and running\xc2\xb7 The hourly ETL is running\xc2\xb7 List views maintenance\xc2\xb7 System performance checks\xc2\xb7 Usage statisticSystem configuration\xc2\xb7 Workplan\xc2\xb7 Simple configurations that didnt require SAI Support\xc2\xb7 Advanced configurations liaising with SAIHours\xc2\xb7 Hours mapping update\xc2\xb7 Hours import\xc2\xb7 Project number reconciliationQualificationsJob Specific Skills:

• Willing to learn new things and creative problem solver
• Troubleshooting, customer service and technical support skills
• Awareness of risk, engineering and quality, health, safety, asset/Financial, environment business and project processes and practices
• Excellent interpersonal and written communications skills
• Attention to detail and ability to meet deadlines while delivering high quality results
• Ability to think analytically and logically

Industry Specific Experience:

• 2+ years of business systems experience

Education - Qualifications, Accreditation, Training:

• A recognized Bachelor Degree in Computer Science or equivalent qualification/ experience
• Familiar with the notion of computer coding and programming, customizations and configuration
• Web technology and network experience or similar

IT Skills:

• Expert in MS Office applications and MS SharePoint
• Knowledge of systems (operating systems, software installation and configurations)
• Analytical problem solving skills
• Ability to execute system testing

People Skills:

• Able to identify issues; develop appropriate and innovative solutions; and ask for assistance if required
• Excellent verbal and written communication skills, capable of running webinars and trainings, including the ability to convey information and ideas to individuals and groups
• Able to coordinate work with others, work effectively in a virtual team, share and transfer knowledge within teams, and contribute to global networks
• Excellent customer focus and proven ability to work collaboratively
• Perform any other ad-hoc duties that are reasonably required from time to time
• Must demonstrate discretion and confidentiality at all times

Moving forward togetherWe want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Worley