Job Description

: PURPOSE : Provides skilled implementation, operational and maintenance support for enterprise applications. Maintains a stable systems environment with minimal downtime and maximum performance. Employs skilled systems knowledge to ensure proper daily operation of computer systems and applies experience with direction to troubleshoot problematic applications. ESSENTIAL FUNCTIONS : . Troubleshoots and resolves basic application-specific support issues. . Installs and maintains enterprise application software, application code deployments and configuration changes. . Writes scripts to ensure appropriate deployment of applications and/or patches. . Develops methods for testing applications post deployment. . Executes change requests and qualifications. . Liaises with other internal groups and vendors. . Makes recommendations to improve existing processes and methods to sustain systems performance. . Available for On-call support, overtime, and weekend activities. Working Hours - 3 PM to 12 AM IST / 5:30 PM to 2:30 AM PHST JOB QUALIFICATION : Bachelor\'s degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years\') or equivalent combination of education, training, & experience. KNOWLEDGE, SKILLS, ABILITIES : . Experience managing WebLogic servers in both Linux and Windows environments. Ex. Applying patches and installing/configuring certificates. . Experience installing/patching MS Office 365 and other Windows bases application. . General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services. . Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. authoring Structured Query Language (SQL)-based queries. . Experience with Docker and R-Studio installation is a plus. . Ability to Support Cloud and on-premises Applications. . Some support knowledge of the applications/technology being supported. . Basic support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.) . Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups. . Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments, and software vendors. . Business focused approach with strong interpersonal skills. . Positive attitude with a commitment to a high quality of work. . Ability to learn new technical skills. . Prepare Guidance/Knowledge Documents. . Strong oral speaking and written communication skills. . Strong attention to detail, problem solving and analytical skills.

foundit