Job Description

Work Schedule


Other Environmental Conditions


Office

Purpose:

Provides skilled implementation, operational and maintenance support for enterprise SaaS applications. Maintains a stable systems environment with minimal downtime and maximum performance. Employs skilled systems knowledge to ensure proper daily operation of clinical and/or corporate systems and applies experience with direction to troubleshoot problematic applications.

Job Responsibilities:

• Troubleshoots, diagnoses, and resolves application-specific support issues.
• Assists in facilitating SaaS application software application code deployments and configuration changes by working closely with release manager.
• Monitoring the performance, availability, and usage of enterprise applications, identifying and troubleshooting any issues or anomalies, and collaborating with relevant teams to resolve them promptly.
• Executes change requests and qualifications.
• Liaises with business groups to determine long-term issue resolution.
• Makes recommendations to improve existing processes and methods to sustain systems performance.
• Managing the integration of enterprise applications with other systems and platforms.
• Collaborating with vendors and internal teams to plan and execute application upgrades, patches, and maintenance activities, ensuring minimal disruption to end-users.
• Creating and maintaining documentation to ensure efficient application management and support processes.
• Configuring applications to meet specific business needs, including workflows, reports, and other settings, in collaboration with stakeholders and end-users.


Working hrs. : 1 PM to 10 PM

Education / Experience :


Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2.5 + years').

Knowledge, Skills and abilities Required:

• Experience supporting enterprise SaaS applications /technology.
• Strong documentation skills are necessary to maintain accurate records of the SaaS application's configuration, user guides, and any customizations or integrations implemented.
• Understanding of relational databases (primarily Oracle, some SQL Server) . Ex. Authoring Structured Query Language (SQL)-based queries
• Expert knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
• Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups.
• Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
• Self-motivated with the initiative to see issue resolution through to completion
• Business focused approach with strong interpersonal skills
• Positive attitude with a commitment to a high quality of work
• Demonstrated competency to learn new technical skills