Job Description

: JOB DESCRIPTION : PURPOSE : Administers, maintains, and supports the company\'s IT infrastructure platforms ensuring system availability, stability, security and ability to grow. Administers infrastructure platforms of existing and emerging technologies for compatibility and business alignment within PPD. Works with a team of developers, testers and administrators to solve user system issues. ESSENTIAL FUNCTIONS : . Troubleshoots and resolves basic application-specific support issues. . Works with system users to resolve user issues. . Writes scripts to ensure appropriate deployment of data modifications. . Creates new accounts in existing systems and applies requested permissions. . Executes change requests and qualifications. . Liaises with other internal groups and vendors. . Makes recommendations to improve existing processes and methods to sustain systems performance. . Available for On-call support, overtime, and weekend activities. JOB QUALIFICATION : Bachelor\'s degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years\') or equivalent combination of education, training, & experience. Working Hours - 3 PM to 00:00 IST / 5:30 PM to 2:30 AM PST KNOWLEDGE, SKILLS, ABILITIES : . Ability to learn the use of in-house developed and third-party applications and to transfer that knowledge to others. . Proficient in a SQL scripting language (preferably PL/SQL) . Strong customer service skills. . Some support knowledge of the applications/technology being supported. . Basic support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.) . Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups. . Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments, and software vendors. . Business focused approach with strong interpersonal skills. . Positive attitude with a commitment to a high quality of work. . Ability to learn new technical skills. . Prepare Guidance/Knowledge Documents. . Strong oral speaking and written communication skills. . Strong attention to detail, problem solving and analytical skills. Nice to have : . Working knowledge of SciEx Mass Spectrometer and/or Thermo Mass Spectrometer

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