Job Description

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global


Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Information Technology Travel Percentage : 5 - 10%
Application Support - Unix,Oracle,SQLShell Scripting ,Python (Rotational Shifts) Are you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The Merchant APS team provides second and third level Application Support, supporting the FIS Merchant Solutions Acquiring Platform. The Acquiring Platform is responsible for the clearing, reporting and settlement of transactions to our customers and card schemes. It also provides a front-end for Operations to manage our customers and interacts with third parties to process disputed transactions. What you will be doing

• Provides 24 x 7 on-call support for production systems
• Troubleshooting and investigation of production incidents following ITSM processes
• Problem and defect management
• Conduct code-level software analysis to identify root cause of incidents
• Interface with internal clients, business managers, Product and Development teams to resolve incidents and support permanent fix
• Represent team on cross-functional initiatives for production, support, and development activities
• Interpret and present data and analysis to management and other stakeholders as needed
• Provide QA for production change
• Define, develop, and maintain production support documentation in our knowledge base
• Support of Disaster Recovery, Code Release, and other change events
• Contribute to process improvement initiatives and work towards achieving best practice
• Creation of scripts for process automation