Job Description

Very good communication with client handling experience Strong hands on on production support project, process


Should be able to understand ticket requirements and perform corrective action,


Push backs when required Should be able to work as an individual contributor


Should be aware of production support related roles and responsibilities Willingness of owning application level 3 support related activities


Should be hands on familiar with production support specific tools e.g Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc Issue tracking - ServiceNow, Jira, BMC remedy etc. KB - Confluence, any repository Technical hands-on - SQL,


Analytical skills, Hands-on on any programming language Good to have Insurance domain experience.

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.