Job Description

Application Support Specialist Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Introduction: Application Support Specialist should take responsibility for: Delivery of L2/L3 level Application Support services for application(s) under support Maintain system availability and supplementary services within SLA Ongoing liaison with Shared services team, upstream and downstream application teams to manage SLA expectations Ongoing liaison with Barclaycard C&C, BIM\'s/MIM\'s to manage escalated incidents Maintain a proactive presence in providing help and guidance to Business operations Transitioning changes successfully in production Working effectively with stakeholders within technology and operations What will you be doing Application Support: This role will be responsible for the application support for the service hosted on AWS public cloud Deployment, automation, management, and maintenance of AWS cloud-based production systems Ensuring availability, performance, security, and scalability of AWS production systems Driving complex and major incidents to resolution by owning the E2E incident management Own the problem management function and work on to reduce the open problems by implementing fixes and collaborating with component teams Documentation of SOPs or KBAs Review test strategy, test cases & test results and provide inputs Contribute in PAT and Resilience Testing Provide early life support of new projects E2E Ownership of all production changes Automation of all manual checks Identification of gaps in the existing alerting & monitoring followed by deep instrumentation Creation of dashboard to identify service health and availability for proactive identification of issues Driving continual service improvements across the estate to help our customers achieve their ambitions Capacity & Demand Management Implement self-healing to remove any manual intervention for incident recovery Identification of improvement areas & automation opportunities to continuously improve effectiveness and efficiency of the team Should be fine to work in India and UK shift and provide out of office hour support on rotational basis. What we\'re looking for: Strong domain knowledge in banking or financial sector with an exposure to Agile Delivery for large scale and complex real-time systems Strong knowledge of AWS Public cloud Hands on experience in EC2, ECS, DynamoDB, Lambda, CloudFormation, S3, ELB, SQS, SNS, KMS, Secret Manager, IAM, API gateways and CloudWatch Advanced administration experience with NOSQL DB or Amazon DynamoDB Good knowledge of Kubernetes or containerization platform Experience with DevOps tools such as Jenkins, GitHub, Stash etc. Experience with Deployments using CloudFormation and Service Catalog Strong knowledge on monitoring tools such as AWS CloudWatch, AppDynamics and Kibana Strong knowledge of ITIL processes and prior exposure to support functions Working knowledge of Network Technologies such as Load Balancers & Firewalls Knowledge of API or Microservices will be plus Application Support experience in Java/J2EE including strong code-debugging skills and ability to perform analytics investigations on diagnostics such as thread-dumps, memory dumps Skills that will help you in the role: Masters or graduate in computer science or any equivalent degree AWS certified preferred Scripting - Python, CloudFormation, NOSQL Databases - NoSQL based native-cloud database or RDBMS databases such as Oracle and SQL Server Platform - Java/J2EE Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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