Job Description

Company Description

About Sopra Steria
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of \xe2\x82\xac5.1 billion in 2022.
The world is how we shape it.



Required Skills :

• Working knowledge of Relational database (Oracle, MSSQL, Postgres\xe2\x80\xa6), application servers and SQL programming.
• Working knowledge of Windows and/or Linux operating system administration, virtualization, and process visualization.
• Understanding of Cloud Environment and application services.
• Experience in managing Information Systems and services.
• Working Knowledge on ITSM, escalation processes and administration.
• Good knowledge of project management and methodologies.
• Ability to diagnose & address application issues.
• Able to coordinate with Development, Infrastructure team and Architects to ensure that tasks are completed and supported.
• Able to ensure Fix, upgrade and maintenance of Software environment.
• Understanding of both SDLC and Change Management processes.
• Responsible to maintain Standard Operating Procedures and recommend changes whenever required.
• Train and mentor new team members as per skillset required to deliver the services.
• Drive creation of knowledge base articles and documentation to proactively address needs and reduce support tickets.
• Establish and reinforce best practices for the Support team
• Written and verbal communication skills.

Total Experience Expected: 06-08 years

Qualifications

B.E/ B.Tech/ MCA

Additional Information

Desirable:

• Knowledge of operational management, metrics-based processes, and service delivery under ITIL.
• Has experience working in Customer Based environment with handling of International User Base.
• Working experience in publishing of Knowledge Articles for End Users.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Sopra Steria