Job Description

Job Brief

We are looking for an experienced Application Support Executive to join our highly skilled technical team.

Providing timely and courteous support to customers via various channels such as phone, email, live chat, or ticketing system.

Identifying and diagnosing technical problems reported by customers, analyzing the symptoms, and finding appropriate solutions.

Assisting customers in resolving technical issues with products or services. This may involve walking them through step-by-step solutions or remotely accessing their systems to fix the problem.

Gaining in-depth knowledge of the company's products or services to address customer inquiries accurately and effectively.

Keeping detailed records of customer interactions, inquiries, and solutions provided. This helps in maintaining a knowledge base for future reference.

Handling and escalating complex or unresolved issues to higher-level technical support or relevant departments.

Providing basic training to customers on using the products or services effectively and efficiently.

Assisting customers with software updates, patches, and upgrades to ensure their systems are up-to-date and secure.

Ensuring that customer interactions are handled professionally, and maintaining high-quality service standards.

Collecting customer feedback to improve products, services, and the overall support experience.

Utilizing remote support tools to access and troubleshoot customers' computers or devices.

Contributing to the creation and maintenance of a comprehensive knowledge base with solutions to common issues.

Assisting customers with hardware-related problems or guiding them in finding appropriate replacements or repairs.

Collaborating with other teams like the development, sales, or marketing teams to communicate customer feedback and identify areas of improvement.

• Hands on Experience in Microsoft office (excel, PowerPoint) to represent the reports on basis of client and management requirement.
• Supporting investorsclients through email on all technical, functional and any issue related to the system
• Understanding of client requirements and aligning them with system functions (onboarding clients, making amendments according to the client requirement and fitting it in to an application workflow)
• Coordinate with development team regarding upcoming application software release
• To work as on-call person who must work on escalated issues, rerun the issues and fix them

Job Type: Full-time

Pay: ?10,000.00 - ?30,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Technical support: 1 year (Preferred)