Job Description

:About the Role:Grade Level (for internal use): 05About the Role:The Team:The Application Support Engineer will help support and maintain KY3P Third Party and Assessor Portal (TPAP) customer web portal and business middleware APIs to enable KY3P to scale and serve our rapidly growing customer base. This role will require working with stakeholders across the company to understand the design intent and expected functionality in KY3P\'s applications. The Application Support Engineer will also assist the product management team with manual regression and smoke testing to ensure that all code releases work throughout all environment of KY3P\'s release lifecycle.Responsibilities and Impact:

• Providing first line support for clients and colleagues of KY3P\'s internally developed applications.
• Escalate technical support tickets to the development team as required. Must be able to monitor multiple issues at a time and ensure timely communications with users over email and telephone.
• Understand non-technical questions as they are received and route them to the appropriate business support teams.
• Establishing and documenting the root causes of application errors, escalating serious concerns to the rest of the technology team.
• Keeping record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.

What We\'re Looking For:Basic Required Qualifications:

• Must be available during US business hours (8 am to 5 pm Monday - Friday, Eastern Time).
• Must have experience troubleshooting web applications using both client-side and server-side tools.
• Must have experience using Microsoft SQL Server and/or Postgres Server, preferably hosted in Azure.
• Must have experience managing customer support requests, with attention to Service Level Agreements
• Outstanding verbal and written skills, and ability to communicate effectively with multiple stakeholders including external customers and third parties.
• Should have experience with customer support management tools such as Freshdesk or similar tools.

Additional Preferred Qualifications:

• Bachelor\'s degree in Information Systems, Computer Science, Engineering or related field, or equivalent experience preferred.
• Experience navigating and using cloud environments such as Azure and AWS is a plus.
• Experience in web development using C#, Python, React, Angular, or other JavaScript libraries is a plus.
• Excellent organizational skills, discipline, and attention to detail.

About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit .What\'s In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence\xc2\xae, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We\'re more than 35,000 strong worldwide-so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We\'re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We\'re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world\'s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn\'t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.Job ID: 300663
Posted On: 2024-06-11
Location: Hyderabad, Telangana, India

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