Job Description

Company DescriptionWho we areWe are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm\'s global standards with in-depth local expertise.Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That\'s why we\'re so proud of our inclusive, friendly, and team-based approach to work.Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.You\'ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they\'ve reached out to us, we provide a world-class service every step of the way. And that\'s possible thanks to the entrepreneurial spirit and conscientious approach to work that you\'ll find across all of our teams.Whichever area of the business you join, you\'ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.The RoleJob OverviewAs an Application Support Analyst for Knowledge & Information Team, you will be accountable for providing operational support to business users across CC offices globally. This role will be the expert within the DevOps team for the services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring operations tasks. You will work together with the Development Teams to resolve application issues. You will do continual analysis of the end-to-end services provided by us; identifying and implementing tool, automation and process improvements to increase application resiliency - with the goal of avoiding or minimizing outages and impacts. You should be able to lead and execute specific activities related to application maintenance and support while working with several vendors.Who you will work withYou will work with a high performing Application Support Team. And this role gives you an exciting opportunity to shape a team of experienced Application Support Analyst.What you will be responsible for

• Solve complex/medium complexity business problems using technical knowledge in the DevOps environment
• Work and support Change & Release Management to enhance applications in enterprise systems
• Implement processes to maintain applications systems in production environment with controlled evaluation of any downtime
• Help to manage timely resolution or escalation of incidents within the environment. Understand the global and local impact across teams to manage application interdependencies
• Must be able to communicate the impact and solutions of application/system problems in business language

What you will do

• Provide and coordinate required maintenance and optimization solutions ensuring business application integrity
• Complete DevOps activities on time and within Standard Level Agreements
• Help and maintain the supported applications health in different environments
• Help to progress change management by deploying the latest application versions in all supported environments
• Keep the lights on by liaising with onshore stakeholders and application vendors in different parts of the world
• Third Level troubleshooting support for both on-premises and cloud applications hosted on CC intranet and vendor hosted platforms
• Work closely with other IT teams such as external vendors, Development, Networks, Security, Desktop, Exchange and Systems to investigate for the root cause analysis
• Support User Requests via I.T Ticketing Tracking system - ServiceNow
• Substantial technology experience of more than 3 years in owning support of complex applications in Web, Windows or Cloud environment
• Should be comfortable in various SQL Server versions with at least 2019 and above
• Knowledge of Microsoft Windows 10 & Windows Server 2016 server and above
• Sound knowledge on Web Servers: IIS 7 and above and Windows Services
• Awareness about IT infra such as VMs, Active Directory, Azure Active Directory, DNS proxy, Security skills - Firewalls
• Must have intermediate level of knowledge and hands-on experience in ITIL version 3.5 and above processes
• Basic knowledge of SharePoint Online platform and M365 suite
• Basic knowledge of Active Directory, SQL, Azure AD, Exchange Online and office products
• Hands-on experience in writing basic Power shell scripts for various tasks
• Troubleshoot the issues related to Windows and Web Applications, SQL Server 2016/2019 and Services hosted in IIS/WCF
• Knowledge about .Net technologies C# 4.0 or higher, MVC, WCF and associated technologies
• Flexible to work in UK business hours and open to provide operational support during the weekends for both deployment and critical business outages (if required)
• Must be able to handle pressure situations, especially during P1/2 cases, with high confidence
• Possess good command over both written and verbal communication skills
• Good knowledge of vendor and service management
• L3 troubleshooting support for internal and external web applications
• Maintain & build standard and documentation for all environments.
• Logical thinking and excellent verbal and written communication
• Exhibit positive attitude and superb teamwork attributes

QualificationsYour ExperienceYour career experience so far

• Requires a Bachelors in Engineering degree or equivalent, and strong relevant professional experience
• ITIL v3 Foundation certified will be preferred
• Any Azure certification will be preferred
• A relevant Microsoft Certification will be an added advantage

How we will support youFrom your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge through formal trainings, informal coaching and mentoring via skills-based and technical trainings and on the job learning.You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.About the FirmWhatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you\'re heading, Clifford Chance is where you can be true to your ambitions.Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.We\'re proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.Additional InformationEqual OpportunitiesAt Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.Find out more about our inclusive culture

Clifford Chance