Job Description

DescriptionApplication Reliability Sr ManagerThis position reports into Product Group Leader - Application Reliability and is based at Bengaluru, India.Who we areAt Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENAxc2xae, AVEENOxc2xae, TYLENOLxc2xae, LISTERINExc2xae, JOHNSON'Sxc2xae and BAND-AIDxc2xae that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here .Role reports to: Product Group Leader - Application ReliabilityLocation: Bengaluru, IndiaTravel %:Pay: (If compliant with country laws)What you will doThe Application Reliability Sr Manager is responsible for managing day-to-day technical operations for portfolio of applications, driving company initiatives, ensuring processes and systems are in place to support operations, and meeting or exceeding customer requirements. You will also lead and negotiate to achieve business strategies, analyze business processes for reengineering opportunities, manage project resources, and contribute to HR-related processes:Key ResponsibilitiesDevelop and implement strategies to ensure high availability and reliability of applicationsLead a team of engineers to manage and resolve incidents, problems, and service requestsCollaborate with cross-functional teams to identify and resolve application issuesDefine and maintain service level agreements (SLAs), Service Level Objectives (SLOs) and Service Level Indicators (SLI) for application reliabilityContinuously improve application monitoring and alerting capabilitiesProvide technical guidance and mentorship to team membersStay up-to-date with emerging technologies and industry trends to drive innovationDevelop and implement strategies to improve the efficiency and effectiveness of systems operationsLead and manage a team of professionals to ensure timely resolution of incidents and problemsCollaborate with Systems Engineering to coordinate corrective actions and ensure operational integrity of all changes.Contribute to the development and implementation of Human Resources related processes such as succession planning, talent management, compensation planning, and performance management.Analyze business processes for reengineering opportunities and establish improvement processes.Ensure compliance with quality processes and procedures and evaluate department policy.Provide information technology planning to meet the company's objectives.Drive company initiatives or programs and meet or exceed customer requirements with respect to time, cost efficiency, and business value.Lead, influence, and negotiate to achieve business strategies and deliver results for internal/external partner(s).What we are looking forRequired Qualifications8-10 years of experience in application reliability engineering or a related field12 years of experience in Information Technology or a related fieldBachelor's degree in computer science or a related fieldStrong understanding of application architecture and infrastructureExperience with cloud-based technologies and platformsExpertise in incident management, problem management, and service request managementExcellent communication and leadership skills.Ability to work collaboratively with cross-functional teamsStrong leadership and management skills to lead a team of professionals.Desired QualificationsExcellent communication and interpersonal skills to collaborate with Systems Engineering and internal/external partner(s).Ability to analyze business processes for reengineering opportunities and establish improvement processes.Experience in contributing to Human Resources related processes such as succession planning, talent management, compensation planning, and performance management.Strong problem-solving and decision-making skills to ensure timely resolution of problems and malfunctions.Ability to drive company initiatives or programs and meet or exceed customer requirements with respect to time, cost efficiency, and business value.Application Reliability Sr ManagerThis position reports into Product Group Leader - Application Reliability and is based at Bengaluru, India.Who we areAt Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENAxc2xae, AVEENOxc2xae, TYLENOLxc2xae, LISTERINExc2xae, JOHNSON'Sxc2xae and BAND-AIDxc2xae that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here .Role reports to: Product Group Leader - Application ReliabilityLocation: Bengaluru, IndiaTravel %:Pay: (If compliant with country laws)What you will doThe Application Reliability Sr Manager is responsible for managing day-to-day technical operations for portfolio of applications, driving company initiatives, ensuring processes and systems are in place to support operations, and meeting or exceeding customer requirements. You will also lead and negotiate to achieve business strategies, analyze business processes for reengineering opportunities, manage project resources, and contribute to HR-related processes:Key ResponsibilitiesDevelop and implement strategies to ensure high availability and reliability of applicationsLead a team of engineers to manage and resolve incidents, problems, and service requestsCollaborate with cross-functional teams to identify and resolve application issuesDefine and maintain service level agreements (SLAs), Service Level Objectives (SLOs) and Service Level Indicators (SLI) for application reliabilityContinuously improve application monitoring and alerting capabilitiesProvide technical guidance and mentorship to team membersStay up-to-date with emerging technologies and industry trends to drive innovationDevelop and implement strategies to improve the efficiency and effectiveness of systems operationsLead and manage a team of professionals to ensure timely resolution of incidents and problemsCollaborate with Systems Engineering to coordinate corrective actions and ensure operational integrity of all changes.Contribute to the development and implementation of Human Resources related processes such as succession planning, talent management, compensation planning, and performance management.Analyze business processes for reengineering opportunities and establish improvement processes.Ensure compliance with quality processes and procedures and evaluate department policy.Provide information technology planning to meet the company's objectives.Drive company initiatives or programs and meet or exceed customer requirements with respect to time, cost efficiency, and business value.Lead, influence, and negotiate to achieve business strategies and deliver results for internal/external partner(s).What we are looking forRequired Qualifications8-10 years of experience in application reliability engineering or a related field12 years of experience in Information Technology or a related fieldBachelor's degree in computer science or a related fieldStrong understanding of application architecture and infrastructureExperience with cloud-based technologies and platformsExpertise in incident management, problem management, and service request managementExcellent communication and leadership skills.Ability to work collaboratively with cross-functional teamsStrong leadership and management skills to lead a team of professionals.Desired QualificationsExcellent communication and interpersonal skills to collaborate with Systems Engineering and internal/external partner(s).Ability to analyze business processes for reengineering opportunities and establish improvement processes.Experience in contributing to Human Resources related processes such as succession planning, talent management, compensation planning, and performance management.Strong problem-solving and decision-making skills to ensure timely resolution of problems and malfunctions.Ability to drive company initiatives or programs and meet or exceed customer requirements with respect to time, cost efficiency, and business value.

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