Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor\'s DegreeTravel Percentage : 0%Application Production Support (Payments)Are you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About this team:At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.What you will be doing:

• Analyses the diagnostic data and find the root cause of the problem in case of any issues on production application environment.
• Providing support on requests as per priority/severity created in ticketing tool as part of daily operations support.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Coordinating Application code migration across environments to ensure continued and synchronized functionality.
• Actively participate in all stages of the product development process, including designing, building, and testing.
• Establishing the root causes of application errors and resolving them to the best possible approach.
• Supports internal customers by responding to help desk calls, performing night on call activities as requested and completing.

What you bring:

• Should have 6 to 10 years of experience on Production/Application support.
• Should have good experience in L3 Support. Good to have knowledge in AWS
• Good Experience in payments processing through Inbound Request for Transfer (IRFT) which includes (MT101, MT103, MT202, MT940/MT950) Statement messages, Common group messages (MTn91, MTn92, MTn95, MTn96 and MTn99) in TRAX.
• Build an in-depth understanding of commonly used Industry standard payments format ISO2022 SWIFT File Act, Interact, FIN/MT and how they are used and processed.
• Responsible to establish RMA (Relationship Management Access) set up in SWIFT Alliance Access (SAA SWIFT) on behalf of SSB clients.
• Analyze client environment and debug using logs (Runtime, Application logs, Server logs, Event logs etc) to find the root cause of the incident and provide a workable solution
• Willing to work in 24/7 Rotational shift in Hybrid Model

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS\xe2\x80\x99 products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you:

• An exciting opportunity be a part of World\xe2\x80\x99s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities.
• A modern international work environment and a dedicated and innovative team.

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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