Job Description

About BNP Paribas India Solutions:


Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.


About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability


Commitment to Diversity and Inclusion


At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.


About Business line/Function:


For 150 years, BNP Paribas Wealth Management has been committed to protecting clients' wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.


Job Title:


Application Production Support Executive


Date:


Department:


IT


Location:


Chennai


Business Line / Function:


Wealth Management


Reports to:


(Direct)


Grade:


(if applicable)


(Functional)


Number of Direct Reports:


Directorship / Registration:

POSITION PURPOSE
--------------------


Part of BNPP Wealth Management in Chennai, the position is created to support production activities. Candidate will play a major role in handling Incidents, BAU service requests and Infra Maintenance activities and work in team in shift basis ( 24/7 production support).

Responsibilities


As a team member of APS , you will have to :

• Provide technical support to system and application related issues on the respective WINDOWS/ Linux environments used by the different domains in Wealth Management.
• UNIX shell scripting/Powershell/phython knowledge to automate the server/service/process restarts and other day-to-day activity.
• Basic knowledge on Autosys (i.e - create new job's/Modify the existing Job's).
• Review and create application Support knowledge articles.
• Ensure all production deliverables are aligned with bank standards and best practices
• Strong knowledge on batch processing and to support production incidents
• Analyzing system logs and identifying potential issues with infrastructure and Application related issues.
• Will be working in 24/7 production support (i.e Shifts/Weekend/Public holiday)
• Service monitoring, alerting, reporting and continuous improvement of the service quality and availability.

TECHNICAL & BEHAVIORAL COMPETENCIES
---------------------------------------

Qualification & Experience:

• Total 3+ years of IT experience working in IT infrastructure and application support with good mix of experience as given
• 3+ years on Linux, Windows, Middleware [WAS/Tomcat], Production Support.

Mandatory

• Strong critical thinker with problem solving approach.

Good written and oral communication skills
Should have hands on experience on Linux, Windows Server Administration.
Should have hands on experience in Middleware technologies
Strong understanding on batch process & autosys.
Good understanding in CICD tools
Good understanding on ITIL practices.
Good to have

• Basic understanding on networking and Storage.
• Knowledge in oracle, MS SQl database
• SFTP, AXWAY CFT, MQ, Ansible, Docker ,Jenkins, Bitbucket , ELK

Knowledge on Cloud.
SPECIFIC QUALIFICATIONS (IF REQUIRED)
-----------------------------------------

Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Critical thinking



Communication skills - oral & written



Ability to share / pass on knowledge



Personal Impact / Ability to influence



Transversal Skills: (Please select up to 5 skills)



Analytical Ability



Analytical Ability



Ability to develop and adapt a process



Ability to understand, explain and support change



Choose an item.



Education Level:


Bachelor Degree or equivalent



Experience Level


At least 5 years

Other/Specific Qualifications (if required)