Must understand a standard packaging process and workflow.
Must understand MSI packaging best practices and standards.
Must have an understanding of software deployment leveraging Microsoft System Center Configuration Manager (SCCM).
Must have knowledge of desktop deployments for Windows platforms
Experience in publishing apps on Citrix is desired
Expertise in shimming is desirableRoles & Responsibilities
Receive the applications package service request, evaluate provided information and the software and confirm whether the software is ready and appropriate for packaging
Provide support to address the occurrence of an issue or incident related to the application information or packaged software
Create application package following customer standards, publish to PreProd environment and do an unit test
Script and package Software for automated install/uninstall/re-install
Remedy any defects relating to packaging of an application that are identified before, during, or after deployment of the application package
Release the application package to perform quality assurance(QA) and user acceptance testing (UAT) of the functionality of the application package
Release the application package into the application repository, following the confirmation of successful completion of the required testing, notify the application packaging requestor, and update the configuration management system
Act as a point-of-contact to the package requestors for the application packaging services and communicate proactively
Provide technical input and training to packaging requestors to assist them use the application packaging services
Provide daily/weekly status updates to of all application packaging requests submitted and in progress
Monitor the end-to-end applications packaging process and take appropriate action to resolve incidents and issues
Manage, and archive packages as needed (binaries and package sources)
Perform a review of application packages held in the application repository, identifying prior versions of software that can be retired from production status and, where approved retire prior versions from the repository
Provide analysis and recommendations proactively and regularly, such as implementing version management to facilitate proper tracking and control of packages that are held on the application repository
Follow the ITIL process for any release and replication are carried out in an emergency
Submit, at the end of each calendar month, a report to of all completed and accepted package activity for that specific month