Job Description

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.


The Purpose of the Role


The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Technical Team under the direction of a Technical Support Manager


Responsibilities


• Technical support for Honeywell APM/UAS applications to resolve the service requests within service level agreements.


• Identify and log product defects while troubleshooting support issues and collaborate with the development team to fix them according to defect priority, thus helping to improve overall stability of APM/UAS applications.


• Liaison with the GTAC/development team for timely delivery of solutions to the customers


• Actively driving Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all problem cases.


• Actively engage in product readiness from a Technical Support perspective (NPI, defect verification and product training)

YOU MUST HAVE


• Bachelors/Post Graduate degree in Chemical Engineering/Instrumentation Engineering


• 12 - 15+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications


• Hands on experience in design, implementation and commissioning experience of APM/UAS applications


• Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS)


• Experience in SQL Database, Python


• Good communication and writing skills.


• Good team player. Strong ability to maintain good working relationship with customers.


• Customer oriented attitude understands & addresses (internal & external) customer needs and concerns, strong customer advocate


WE VALUE


• Understanding APM/UAS implementation and support lifecycle


• Collaboration with diverse and global teams


• Good troubleshooting skills


• Promote customer relationships.


• Effective communicator


• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

### Additional Information

• JOB ID: HRD231888
• Category: Engineering
• Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
• Exempt