Job Description

A B Process Technologies is expertise in the field of 'Fluid Instrumentation & Process Control Systems'. We are the only Authorized distributor in India and Bangladesh to market, sell and service FITOK GmbH products. Founded in 1998, FITOK Group has been a global leading supplier of valves and fittings, having factories in Germany, USA and China (Wuhan, Shenzhen, Suzhou), and inventory and sales service centers in Germany, USA, China and UAE. FITOK production factories though global locations are having capability to manufacture and supply following product categories - xe2x96xa0 General Instrumentation Valves and Fittings xe2x96xa0 Medium & High Pressure Valves and Fittings xe2x96xa0 High Purity & Ultra High Purity Products xe2x96xa0 Sampling Systems xe2x96xa0 TubingThe RoleYou will be responsible for :

• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

Technical Sales & Order Closure:

• Understand customer inquiries, technical requirements, and project specifications to provide tailored solutions.
• Engage with customers to resolve concerns and negotiate terms to finalize sales.

Customer Support:

• Serve as the first point of contact for inbound customer queries related to technical products or small orders.
• Ensure prompt follow-ups and maintain customer satisfaction by providing accurate and timely information.

Sales Pipeline Management:

• Manage and prioritize multiple small-order inquiries and ensure their timely closure.
• Track and document sales activities in CRM software, maintaining a high degree of accuracy.
• Achieve assigned targets for order volume, revenue, and customer retention.
• Maintain a high closure rate for small-ticket items within defined timeframes.

Ideal Profile

• You have at least 1 year experience within a Inside Sales / Sales Development Representative role, ideally within the Chemicals, Oil & Gas and Pharmaceuticals / Biotechnology industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Technical Sales & Order Closure, Customer Support and Sales Pipeline Management. Strong technical acumen with the ability to explain complex products or solutions in simple terms.
• You are a strong networker & relationship builder. Excellent communication and negotiation skills.
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders
• Proficiency in CRM tools, Microsoft Office Suite, and technical documentation.
• Ability to manage time effectively and handle multiple inquiries simultaneously.

Qualifications:

• Education: Bachelors degree in engineering (Mechanical, Instrumentation) preferred /MBA/B. Sc

Experience:

• 2+ years of experience in inside sales, application engineering, or technical support.
• Experience in handling technical products and small-scale B2B sales is preferred.

What's on Offer?

• Work alongside & learn from best in class talent
• Leadership Role
• Fantastic work culture

A B Process Technologies