Job Description

Hi there! We re PAR and our purpose is: To deliver solutions that connect people to the restaurants, meals and moments they love. We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we re calling all rebels, instigators, idealists and builders to join our constantly growing team! PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries. Our mission is to build the number one restaurant technology company in the world and we re off to great start. We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet! Role- Application Analyst Location Jaipur - Punchh is seeking an Application Analyst to join their Guest Services team in the Jaipur, Rajasthan office. Punchh is a SaaS-based product company based out of San Mateo, CA with our development unit headquartered in Jaipur, Rajasthan. The Application Analyst plays an important role in Customer Support and once trained on the Punchh marketing platform, he/she will be the point of contact for responding and assisting our customers\' customers in B2C. Were looking for someone who internalizes a passion for delivering excellence to customers and has a strong interest in Martech platforms and serving business customers in the restaurant, health and beauty, fitness, and retail industries. While this is a role that supports customers, it does require technical experience. The ideal candidate should have a curious nature and a strong aptitude in knowing how to ask the right questions to get to the needs of the customers and have a strong desire to find solutions for the customers. The candidate must enjoy a fast-paced work environment and be flexible with an on-call rotation for after-hours and weekend support. Total and Relevant Experience Required: 0-4 yrs Educational Qualification: B.Tech / B.E /BCA What You\'ll Do Interact with business customers by email and online to assist them in using the applications and features in the Punchh marketing platform. End-User Support Consult with and provide direction to application end-users; assist with the day-to-day operation of application including points and rewards credited along with loyalty. Provide assistance to end users through defined support standards including information gathering and problem analysis to meet Service Level Agreements. Investigate and troubleshoot application-level issues related to the Punchh marketing platform. Where required, adopt flexible work time schedules and as required, be flexible to addressing critical after-hours customer issues. What You\'ll Need 1-2 years of professional work experience with customers in an application B2C support role in a SaaS company. Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues. Strong time management skills and the ability to respond well to time pressures and deadlines. Ability to prioritize and triage competing priorities and maintain focus on successful resolution of issues and tasks. Customer empathy, a strong desire to resolve issues towards customer happiness. Impeccable attention to detail. Clear communicator, both in writing and verbally. Creative, resourceful problem-solver. Embraces a strong sense of accountability and ownership. Excellent English communication skills and email etiquette. Additional Requirements Technical acumen would be a plus factor. Experience working in a SaaS Company. Proficient in Microsoft Office. Elementary knowledge of devices and mobile applications. Benefits: Medical Coverage, to keep you and your family healthy. Compensation that stacks up with other tech companies in your area. Paid vacation days and holidays to rest and relax. Opportunities for career growth and training support, including fun team building events. Flexibility and a comfortable work environment for you to feel your best PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [HIDDEN TEXT]. If you d like more information about your EEO rights as an applicant, please visit the US Department of Labor\'s website.

foundit