Job Description

Are you an individual who wants to play a game changing role and make an impact in a fast-growing organization We at Northern are waiting for you. Join us and unleash your potential!! We are hiring Sr Application Administrator - eCom!! Join the core group of founding members at the NTE India to build an organization from the ground up. PRIMARY OBJECTIVE OF POSITION: To act as application administrator for the web/eCommerce environments and other applications by working with designated business users, IT team members, and application vendors for application upgrades, patches, code releases, configuration changes, incident management, service requests, and optimization. Proactively monitor the performance of applications/systems and optimize to maximize uptime. The eComm Application Administrator primary focus areas will include the Northern Tool & Equipment eCommerce Website and integrations to and from this application. Other applications may assigned. MAJOR AREAS OF ACCOUNTABILITY: Provides guidance and execution of practices to maintain the operational stability, reliability, and effectiveness of the production and non-production web and select EIP environments. Establishes web systems by planning and executing the installation, configuration, and provisioning of Azure resources/hardware and software. Defines, develops, and maintains operational diagrams, documentation, policies and procedures that support all areas of the web infrastructure and software environments as well as select EIP and Agile Tools environments. Maintains web system performance by performing system monitoring, analysis, and performance tuning; troubleshooting system hardware, software, operating and system management systems; designing and running system load/stress testing; and escalating application problems to vendors or developers. Secures web systems by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; coordinating back-ups; and maintaining documentation. Procures or develops tools to improve service, stability and scalability of the environment as needed. Participates in the deployment for web systems in conjunction with the eCommerce team and/or project teams. Recommends hardware and subscription service levels to optimize cost, performance and stability. Ensures compliance with software licensing requirements by understanding how the software is licensed and managing the number purchased and installed. Organize and participate in software audits for related supported applications. Provides ad-hoc reporting on system abnormalities and performs root cause analysis to avoid reoccurrence. Analyzes logs for troubleshooting and proactive monitoring. Builds and deploys software as needed by the development team). Coordinates data refreshes from production to lower environments. Resolves production problems and actively works to design solutions that avoid them. Actively works issues with vendors and escalates as appropriate. Keeps team informed of new software releases of currently installed product, support timelines, and new techniques for more effectively administering the web team\'s sites and tools. Keeps supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor\'s degree in information technology or related field. At least 8 years of related work experience. Excellent grasp of effective IT operations procedures and methodologies. Experience working in an Agile environment and using Agile methodologies and tools. Proficient in Red Hat Enterprise Linux commands. Experience with containers and container orchestration (Docker & Azure Kubernetes Service AKS). Experience with administering Cloud Native web applications. Experience with installing and using automated Performance Monitoring solutions (AppDynamics and Splunk preferred). Demonstrated ability to proactively measure performance, error, and uptime results. (AppDynamics, ElasticSearch, SQL, etc). Demonstrated analytical skills to troubleshoot and quantify performance data. Fluent in scripting languages, such as shell or PERL. Experience communicating with Database Administration team to achieve performance and uptime goals. Proficient with DevOps and continuous build tools, such as Azure DevOps. Proficient and demonstrated experience configuring Content Delivery Networks. CloudFlare experience a plus. Understanding of DNS and networking as it relates to web systems. Ability to engineer for site reliability and uptime. Experience with Microsoft Office tools such as Excel and Project. Attitude of continual improvement, learning, ingenuity, and leading technical change. Dependable and handles pressure well. Multitasking and prioritization skills to effectively manage multiple efforts simultaneously. Demonstrates Northern Tool + Equipment\'s 12 Core Competencies. About the Company Northern Tool + Equipment is a retailer and manufacturer that specializes in offering superior quality tools at great prices, along with the knowledge and support needed to help customers get the job done right. They\'ve been in business for over 40 years, recently reaching revenues over $1.5 billion. The company not only supplies over 100,000 tools from the top brands in the industry but also designs, manufactures, and tests an extensive lineup of premium private label products that customers can\'t get anywhere else. Northern Tool\'s far-reaching customer base includes handy men and women, weekend hobbyists, serious do-it-yourselfers, full-fledged contractors, trade professionals, and more. The company\'s products can be found in over 120 retail stores in the USA, on its comprehensive international website, and via numerous catalogs throughout the year. Recently Northern Tool has expanded operations to offices in India to serve its global distribution better. We are recently named as one of the Top Workplaces for MidSize Employers by Forbes in the US. We have also been recognized as the \'Top GCC to work for in AI and analytics\' and our India HR team as the \'Top HR Professionals in AI and Analytics\' by 3AI which is a professional firm associated with analytics within India. About NTE India Northern Tool is making a significant investment in business transformation. We are committed to providing our customers with an exceptional experience. The team in India will enable Northern Tool to expand its internal capabilities in Finance, Merchandising, Product Engineers, Manufacturing Ops, Marketing, Contact Center, and Information Technology. Why Northern True Northern: We know that our strength is our people. The distinct abilities they bring into the system are the key to our success. We seek talented people who wish to share their initiative, ideas, and expertise; we develop and support our teams, and we put them in a position to succeed. We know our customer; we provide value, and we act with integrity. We are True Northern. Build Lasting Relationships: At Northern Tool + Equipment, we\'re far more interested in building relationships than we are in simply making transactions. Our purpose is building a long-lasting relation with our customers and employees. We care for our customers, employees and society. Our customer base is exceptionally loyal because customers know that we will give them the right solution. Accelerate Decision Making: by collaborating with the brightest minds, bring ideas to life across our value chain of business operations across our vast network of over 120 stores across the US. Lead with Innovation: Join us to elevate our customer experiencewith cutting-edge products, technology, and business processes and drive our business forward. We are Family: As a family-owned business, we have respect for personal lives; wherever possible, we strive for flexibility in work schedules, and we maintain a relaxed, professional atmosphere. Does this sound interesting Be an early applicant!! Northern Tool is an Equal Opportunity Employer. We encourage and empower everyone and support diversity in experience, and point of view. We are pledged to a fair and a transparent hiring process with no discrimination of race, color, ancestry, religion, gender, national origin, age, citizenship, marital status, disability, or veteran status.

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