Job Description

Requisition ID: 93059Job Category: Information TechnologyLocation: Gurugram, Haryana, IndiaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.We're at the forefront of our clients' , successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the to improve project outcomes, leverage the , deliver systems integration and interoperability, and support decision-making, , and integrated operations and performance centers.Position Title: Application AdministratorSummaryThe Application Administrator performs day-to-day system administration for Hatch's enterprise document management systems and plays an important role in technical software support and associated implementations. You will be part of the global Administration support team taking on the responsibility to ensure the Document Management Systems operate in a manner that supports Hatch projects and corporate systems.This role serves as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues, and provides application-level expertise, augmenting the skills and the expertise available via the service desk.The ideal candidate will be a solution driven, customer focused individual with a passion for content management and team collaboration.Responsibilities

• Provide technical support for primarily the DPD application part of the Application service in Azure hosted as an application in SharePoint as a mission critical environment.
• Understanding of the DPD integration
• Understanding of DPD Projects for troubleshooting of problems
• Understanding of Azure and implementation of applications in Azure App Services
• Understanding of SharePoint online
• Manage, support, and resolve complex software, vendor, and proprietary technical issues
• Monitor applications, document and analyze problems, and publish maintenance schedules
• Identify and resolve medium to highly complex production problems for support of applications
• Identify proactive solutions for recurring technology occurrences to benefit the business
• Maintain system documentation
• Provide support and training to end-users
• Maintain current knowledge of relevant technologies as assigned
• Maintain SLA, system availability, capacity management and performance KPI
• Collaborate and interact with various stakeholders including the ICT and Development teams
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Participate in efforts to develop and implement processes for application and system monitoring
• Participate in efforts to implement application updates to include upgrades, patches and new releases
• Develop work plans and track/report status of assigned projects/tasks
• Responsible for problem management activities such as issue resolution and root cause analysis

QualificationsSkills

• Understand software requirements in Azure
• Understand the workflow and process requirements of complex application systems
• Knowledge of Windows / Microsoft Server Technologies including Azure, Hyper-V, SQL, Email, PowerShell, core LAN/WAN networking concepts, IIS, Javascript, HTML and JSON
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Excellent verbal, written communication and ability to work well with others
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
• Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience

• Willing to work in IT administration support
• Demonstrated experience in troubleshooting, repair, and maintenance of technology to include hardware and networking

Why join us?

• Work with

to make a difference * Collaborate on exciting
to develop innovative solutionsWhat we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.We're committed to fostering a workforce that reflects the of the in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Hatch