Job Description

The Solution Engineer plays a pivotal role in collaborating with the EMEA Sales Team to provide tailored technical expertise in delivering demo solutions for both existing clients and prospective customers. This position is focused on delivering comprehensive sales support, facilitating solution demonstrations, and contributing to strategic sales initiatives. The ideal candidate thrives in a dynamic, deadline-driven environment and demonstrates exceptional teamwork skills. This role is essential in driving revenue growth for MRI Software's solutions across the EMEA region.Key Responsibilities

• Deliver effective technical support within a support environment internally and to MRIxe2x80x99s customer base.
• Manage the efficient delivery of technical support, adhering to customer service level agreements.
• Deliver effective system administration services within a pro-active support environment.
• Provide technical assistance in the areas of application development.
• To operate flexible working practices aimed at maintaining an acceptable level of service whilst avoiding any disadvantage to other staff of the company.
• To work towards consistently improving team and company standards in all areas of operations such as teamwork, communication, documentation, technical proficiency, and professionalism.
• To seek to maintain technical awareness of supported technologies.
• Participate in Team meetings.
• To work with customers in a professional manner always.

REQUIREMENTS:

• Excellent analytical and problem-solving skills with 5+ years of experience in Azure cloud and DB
• Excellent interpersonal and professional communication skills.
• Strong time management and organizational skills.
• Ability to understand and articulate technical concepts and derive solutions.
• Experience in MS-SQL database backup, disaster recovery planning, Replication, Cluster, Always-On Availability, performance optimization and data security.
• Works independently and as a team member in a high performance 24/7 availability environment.
• Can perform SQL query expressions to diagnose or resolve routine issues.
• Good working Knowledge on Microsoft Azure cloud admin and AD activities. Certified on Azure admin.
• Windows Server -IIS xe2x80x93 Create sites & AppPools, Shibboleth, OKTA, Citrix .Net applications (troubleshooting) and Powershell scripts.
• Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus.
• Experience with API configuration and troubleshooting is a plus.
• Degree in Information Technology, Information Systems or relevant work experience preferred.

EDUCATIONBA/BS Degree in Software Engineering, Computer Science, or a related areaBENEFITS:Hybrid working arrangements (2 days in the office)Annual performance-related bonus6x Flexi Anyday: knock 2.5 hours off your day on any day.Medical insurance coverage for extended family members.Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!ABOUT THE BUSINESS:MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 2000 team members to support our clients and their unique needs!MRI is proud to be an Equal Employment Opportunity employer.

MRI Software