Job Description

Company DescriptionNEC Software Solutions (India)On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.For more information, visit at .About NEC CorporationNEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a \xe2\x80\x98Top 50 Innovative Company\xe2\x80\x99 globally and the NEC Group globally provides \xe2\x80\x9cSolutions for Society\xe2\x80\x9d that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of \xe2\x80\x9cOrchestrating a brighter world.\xe2\x80\x9d NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.For more information, visit NEC atRole: Application AdminExperience: 1-3yearsLocation: MumbaiJob Summary: * Have overall ownership of configuration, maintenance, and L1 troubleshooting of applications.

• Working as part of a busy support team, taking calls from customers and resolving incidents.
• Related tasks will include user administration and support of bespoke applications, Procurement systems and liaising with suppliers
• Manage workload of incoming incidents/service requests from system queues in ticket-logging tool.
• Adhering to incident and problem management, escalation, and resolution procedures ensuring all support calls are dealt with within SLA timescales. Ensuring compliance with all procedures.
• Assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels.
• Provide a high level of customer service by understanding their situation and providing clear communication to involved stakeholder(s).
• Perform routine activities as part of prescribed application management processes.
• Be able to take ownership of issues (incidents/service requests) and drive them to closure.
• Be able to work with vendors of 3rd-party applications and maintain an effective communication channel for the joint resolution of issues logged by users

Skiils:

• 1 \xe2\x80\x93 3 years of Application/IT Services Support exposure
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Understands the workflow and process requirements of application systems

Demonstrable experience in supporting business-critical application(s)

• MS Technologies
• Experience using ticket-logging tool
• Procurement workflow

Power-BI, Excel and SQLQualificationsGraduate - AnyAdditional InformationGood Communication Skills required.

NEC Software Solutions