Job Description

Description POSITION NAME: Accounts Payable - Supervisor DIVISION OR CORPORATE FUNCTION: Finance & Procurement REVISION DATE: 10-Oct-2022 LOCATION: KGS Bangalore REPORTS TO: AP Manager SUPERVISES: AP Leads CONTACTS: Internal: Regional Hub and Business Partners External: Vendors PRIMARY PURPOSE: Looking for an experienced Accounts Payable Supervisor who can manage a team & a group of AP Leads providing support for validating, Indexing via OCR tool and processing Invoices, cancel & reprocess, return to vendor, and resolve PO-GR-IR discrepancies, handle exceptions & perform special handling for certain priority suppliers / categories. Manage escalations efficiently. Drive process changes and improvements to build a robust process. Stake holder management. Business Controls & process compliance management. Drive key metrics of Accounts Payable. DUTIES & RESPONSIBILITIES: . Operational Management of team supporting Invoice processing & related activities . Ensure adherence to process delivery as against the defined framework. . Ensure smooth delivery of operations, people management & lead the team in SLA attainment. . Workflow / Queue management with operational Workforce planning . Accountable on Quality Measures / Customer Feedback . Accountable for adherence to Service levels & measurements . Accountable for process documentation . Being proactive and seeking to anticipate Business needs & vision. . Accountable for continuous Improvement on overall operational delivery . Customer & Stakeholder management SCOPE: Accounts Payable - Invoice Processing for Global Business EDUCATION: REQUIRED: Bachelor\'s in commerce PREFERRED: Master\'s in commerce WORK EXPERIENCE: REQUIRED: . 8+ years of experience in PTP process coupled with 2+ years of people management experience. . Proven Experience in ensuring smooth delivery of operations, people management & lead the team in SLA attainment. . Customer service experience . Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc.) . Proven skills on driving Key Metrices for Accounts Payable . Proven skills on driving Customer satisfaction . Providing voice support PREFERRED: . Business compliance management . Client & Stake holder management . Proven skills set to manage remote transitions. . Experience working on Service Now . Experience working on ERP like SAP Ariba/ S4 SKILLS & ABILITIES: REQUIRED: . Supervisory skills . Proficient written and verbal communication skills . Analytical . Strong communication and interpersonal skills . Detail oriented and assertive when dealing with external and internal customers. . Effective problem-solving skills to help identify root cause. . Excellent in Excel, Word, and presentation skills . Strong sense of internal control, SOP and accuracy . Proficient with current computer applications such as Word, Excel, PowerPoint, Outlook, etc. . Hands on experience in SAP (mandatory) . Ability to work with high volume in systematic way. . Ability to work in a high performing team. . Quick learner and ability to work under stringent timelines. . High degree of professional integrity . Willingness to work in shifts. PREFERRED: . Extensive knowledge of Microsoft Excel, Ariba and SAP . Experience in Transitioning Global Helpdesk Operations (onsite or remote) . Ability to Report work on Trackers accurately on time. FOR HUMAN RESOURCES USE ONLY: JOB TITLE: JOB SHORT TEXT: GRADE: FLSA STATUS: SIGNATURES: HUMAN RESOURCES: MANAGER: The above information is intended to describe the general nature and level of work to be performed in this position. This description is not intended to be interpreted as a complete list of all duties, responsibilities, or requirements for this position.

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