Job Description

Relocation Authorized:None Telework Type:Full-Time Office/Project Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994. Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world building transformational infrastructure making decarbonization a reality and protecting people and the environment. Role Overview The Deskside support & Operations will be part of the global IT support team. The position will be responsible for hands on support & coordinating with IT support staff spanning multiple functions. Managing day to day operations which havelocal as well as global impact along by setting priorities, managing change and resolving issues. Position Duties/Responsibilities Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade. Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints and smart displays like Surface Hubs. Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow. Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems. Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi-factor authentication tools. Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customersatisfaction and recommends process improvement / workflow automation solutions. Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions. Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network. Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions). Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow. Performs moves, adds, and changes. Coordinates and leads special projects and tasks with cross-functional teams on as needed basis. Travels to offices/ job sites for short/long term project support. Provides proactive support to senior executives globally (direct as well as remote). Basic Required Qualifications Minimum Bachelor\'s degree or a minimum 3 - 7 years of relevant work experience in lieu of a degree Position Knowledge (Technical) IT Infrastructure Support & Management Providing solutions, troubleshooting complex issues Experience with ServiceNow platform Fully proficient in managing hardware Assets Vendor Management Technical Knowledge End User computing (Advanced) Windows 10/11 MAC Computers Virtual Desktop Mobile Devices Azure Active directory Microsoft Inune Modern Collaborative Technologies & Cloud Computing Tools (Advanced) Teams Enterprise Voice and Video Teams, SharePoint, OneDrive Networking skills Hands on experience with network gears (Switch, router, Access Points) Troubleshooting and maintenance of Local Area Network and Wireless Network. Interpersonal Skills Highly confident, with excellent interpersonal and communication skills. Analytical, innovative and achievement oriented professional. Excellent time management skills, ability to work under pressure and meet deadlines. Ability to manage competing and fluctuating business priorities. Advanced knowledge of IS&T Infrastructure and IS&T security practices

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