Job Description

You Lead the Way. We've Got Your Back.



With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.


How will you make an impact in this role?



Business Analyst - AIM


The Analytics, Investment Optimization and Marketing Enablement (AIM) team - a part of Global Commercial Services Marketing group within American Express - is the analytical engine that enables the Global Commercial Card & Non-Card business. This role, based out of Gurugram, will be a part of the AIM team and will be responsible for Global Commercial Card Product Analytics. The incumbent would be responsible for prospect analytics, customer analytics, digital analytics and portfolio analytics, leveraging ML/ AI to devise intelligent solutions. The role requires a strong background in data analytics. The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service's business at American Express.



Key Responsibilities include:


• Drives strategies in Digital analytics, customer analytics, capabilities and measurement
• Analytics to identify trends, composition, leading indicators, and outlook
• Support and enable the GCS product partners with actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance
• Partner with functional leaders, Strategic Business Partners and Senior leaders to assess and identify opportunities for better customer engagement, and revenue growth
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
• Exceptional execution skills - be able to resolve issues, identify opportunities, and define success metrics and make things happen. Drive Automation and ongoing refinement of analytical frameworks.
• Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives and opportunities for business success


Minimum Qualifications

• Degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics)
• Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results
• Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors


Preferred Qualifications

• Strong programming skills are preferred. Experience with Big Data programming is a plus
• Ability to prioritize and manage several concurrent projects through collaboration across teams/geographies


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:


• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.