Job Description

:You Lead the Way. We\xe2\x80\x99ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let\'s lead the way together.Overview of the Business:US Consumer Services (USCS) is responsible for driving profitable growth of American Express US Consumer portfolio by acquiring outstanding new customers and deepening Card Member Engagement and Loyalty through developing differentiated products & partnerships and strengthening our membership services offerings across Travel, Dining, Lifestyle and Banking.Our mission is to make Amex membership an indisputable competitive advantage and help each other become better leaders everyday. Our Strategy is focused on building a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.The US Consumer Services organization is currently hiring for Analyst \xe2\x80\x93 New Data Innovation Analytics team within the US Consumer Analytics team who will drive the development of use cases to enable growth and competitive benchmarking leveraging bureau data, third party data and in-house modelling capabilities for the US Consumer portfolio.Responsibilities:

• Analyze our customer\xe2\x80\x99s engagement on our cards vis-\xc3\xa0-vis external cards by tracking and diagnosing Share of Wallet trends to identify pockets and drivers showing signs of disengagement.
• Enhance the Share of Wallet framework to enable holistic and accurate measurement of external Revenue leveraging external data.
• Drive the development of insights on generational relevance to identify changing customer preferences and behaviors and collaborate with partners to help optimize our profitability frameworks.
• Partner with internal and external teams to manage industry level data needs across the enterprise and enable competitive benchmarking of our portfolio.
• Explore new internal and external data sources/capabilities and build use cases from scratch to drive growth.

Qualifications/Requirements:

• Post-Graduation/Graduation from a top tier college
• 0-1 years of experience in Data analytics
• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Creative thinker with ability to learn quickly and navigate through unstructured problems
• Ability to Integrate with Cross-Functional Business Partners Worldwide
• Good Programming skills are a plus
• Knowledge of SQL, Python is a plus
• Knowledge of MS Office \xe2\x80\x93 PowerPoint, Excel

Job Location: Hybrid (Gurgaon)We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express