Job Description

Job Title - Analyst -Work Management Tool

Career level - C3

About Astrazeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world\xe2\x80\x99s most serious disease. But we\xe2\x80\x99re more than one of the world\xe2\x80\x99s leading pharmaceutical companies. At AstraZeneca we\xe2\x80\x99re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ\xe2\x80\x99s value and providing new capabilities.

What we do:

A trusted partner to the business, we\xe2\x80\x99re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we\xe2\x80\x99re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

As a growing multi-national company, there\xe2\x80\x99s so much potential to develop. Accept opportunities at a global business that\xe2\x80\x99s facing new and varied challenges. This is the place to build an exemplary, international CV.

A fun place to be, we\xe2\x80\x99re creating community hubs that build partnerships, not just working relationships.

We\xe2\x80\x99re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

About the role

The successful candidate will be a proactive self-starter with advanced critical thinking and social skills. Jira is a strategic platform used for Omnichannel Operations in GCO, and the candidate will play a crucial role in how the platform is used and configured. They will be the Authority (SME) for Jira Premium, Jira Cloud (work Management and software) and Jira Service Management, Confluence, and additional marketplace apps. They should have experience configuring plans in Advanced Roadmaps across multiple projects in the same instance. They will collaborate with the PMO & GPOs for Omnichannel Operations standardization and best-practice implementation.

Core Responsibilities:

Using Jira Premium, implement the Work Management Tool (WMT) for a wide range of work efforts across Omnichannel Operations, from internal and external teams, identifying gaps (if any) and proposing and implementing solutions

Understand, evaluate, and continue to evolve the Work Management Tool (WMT) to meet the everchanging needs of Omni Operations Services

Guide to govern the WMT, prioritizing requests and pushing back when needed

Be the SME for Jira Premium, Jira Cloud (work management and software) and Jira Service Management, Confluence, and additional marketplace apps

Configure plans in Advanced Roadmaps across multiple projects in the same instance

Drive innovation on how Jira Premium is used

Partner with GPOs to understand business requirements and implement new Jira Premium features/roadmaps to align to the requirements, providing solutions that drive standardization and align to standard methodologies

Partner with reporting teams to align Jira Premium data collection to reporting requirements

Create training material and standard operation procedure documentation

Provide formal and informal training to Jira Premium users and less-experienced Jira Premium Admin

Provide User Management and support for users

Provide one-off solutions with other tools, automate manual processes, data migration routine, and extract data for reporting and analytics purposes.

Requirements:

demonstrated ability as a Jira Premium /Atlassian Administrator

Experience configuring plans in Advanced Roadmaps across multiple projects in the same instance

Experience administering Jira Premium/Confluence environments

Solid grasp of Agile and Kanban methodologies

Ability to write custom JQL (Jira Query Language)

Minimum Education:

Bachelor\xe2\x80\x99s Degree or equivalent experience

Essential Skills and Competencies:

JQL (Jira Query Language)

Jira Cloud (Work Management and software)

Jira Service Management

Confluence

Advanced Roadmaps configuration

Data-driven, process-oriented, and collaborative with a creative and solution-oriented approach

Demonstrated problem-solving and critical thinking skills; strong analytical ability

Demonstrable ability to draw conclusions from data and communicate in a succinct fashion to partners

Ability to work well in and across diverse global teams

Extremely collaborative and effective in partnering with other teams to come up with solutions

Excellent communication and presentations skills; English (fluent written and spoken)

High degree of accuracy with attention to detail

Demonstrated ability to meet strict deadlines and ability to work under time pressure and in changing circumstances

Desirable Skills and Experience:

Experience within Healthcare/Pharmaceutical industry

Experience of working in a customer-orientated organization

Experience of working in a matrix organization

Knowledge of Smartsheet, SNOW, PowerBi as well as SAP BO, SQL, Java script, Anaplan, OBIEE & CCTR Reporting, and COUPA

WHY JOIN US?

We\xe2\x80\x99re a network of ambitious self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We\xe2\x80\x99re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it\xe2\x80\x99s because we make a significant impact. Everything we do matters.

SO, WHAT\xe2\x80\x99S NEXT?

Are you already envisioning yourself joining our team? Good, because we\xe2\x80\x99d love to hear from you! Click the link to apply and we\xe2\x80\x99ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted 28-Nov-2023

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca