Job Description

Analyst - Web Publishing
The Web Publishing Analyst will be responsible for the efficient, timely, and error-free publishing of all web content on behalf of the entire enterprise, in addition to a wide array of other digital content (web, mobile, XML, etc.) to all TIAA public-facing web properties, working fluidly between multiple content management systems, and multiple digital workflow platforms to manage and fulfill requests.Key Responsibilities and Duties

• Publish content to our public-facing websites working in multiple content management systems, including Adobe Experience Manger (AEM), Oracle Web Center Sites (FatWire), and Sitecore (preferred)
• Create page, site, XML and mobile experiences using a pre-defined component library that will evolve over time
• Receive and fulfill requests for web content using a browser-based workflow tool (Workfront)
• Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
• Manage multiple projects, multiple internal clients and multiple workflow environments simultaneously
• Develop expertise in the user interfaces of all our web publishing systems, the different environments of each, what work is done in which environments, and how they interact
• Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
• Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners
• Create XML content for consumption within authenticated properties; facilitate testing with requestors and IT partners as needed
• Proactively expand knowledge of all contribution environments, asset types and usage, component functionality, site map & navigation, and enhancements to contribution environments as they are released
• Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to non-technical clients what our CMS does, and does not support, and provide suitable alternatives for non-CMS-supported requests
• Partner with the Web Production Support team as the Web Publishing Teams initial point of contact for troubleshooting contribution issues, communicating outages and elevating larger production issues
• Support the QA and testing of new templates, template changes and new functional elements released by IT Development partners

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
5ICRelated SkillsAudience Insights, Budgeting, Campaign Management, Differentiates Value Proposition, Influence, Lead and Demand Generation, Marketing Analytics, Marketing Channels, Marketing Strategic Planning, Prioritizes Effectively, Relationship ManagementCompany OverviewTIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email:Privacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click .For Applicants of Nuveen residing in Europe and APAC, please click .

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