Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\xe2\x80\x99re supporting our customers\xe2\x80\x99 financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\xe2\x80\x99s possible \xe2\x80\x94 and we\xe2\x80\x99re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. This Policy Compliance Analyst position is part of the American Express Global Merchant Network Services \xe2\x80\x93 Operational Excellence (GMNS - OE). Policy & Data Compliance team (P&DC) provides support and establishes policies and requirements for interactions between the Network and Card-Issuing and Merchant-Acquiring Participants and their respective Card members, merchants, and third parties around the world. Policy & Data Compliance team is part of the GMNS organization and is responsible for enforcing & monitoring multiple compliance activities as laid down in AEGNS Business & Operational Policies (BOP) & Data Security Operating Policy (DSOP). The Analyst will support operational policy compliance programs, enforcement activities and governance activities for the Network and GMS Merchants. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction, and protecting the American Express brand. Responsibilities

• Managing operational activities in support of policy compliance programs (such as Exception Governance, PCI DSS Compliance, Policy Risk Assessment, Arbitration & Compliance dispute resolution, Brand Protection programs, Risk & Transactional Programs) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up.

• Understanding Network Participant relationships and collaborate with Partner Managers, Regulatory Compliance, GMS, GCO & Legal and Policy Development teams to drive Network policy compliance by Issuers & Acquirers (GMS & GNS).

• Analyzing data on Network Participant performance, and identifying trends, gaps and opportunities areas.

• Lead & support cross functional compliance projects

• Supporting process improvements to enhance programs, and improve policy compliance, in coordination with other key stakeholders.

• Supporting GMNS OE leadership team on new and evolving policy compliance programs

• Providing general support on compliance related governance activities like Exception governance, Partner non-compliance fee governance, and risk & partner payments management.

• Producing regular reporting/metrics on policy compliance programs and developing new reporting.

• Acting as a subject matter expert on Policy Compliance deliverables.

Qualifications:

• Overall 3-5 years work experience
• CA/MBA majoring in Finance/Compliance/Risk Preferred
• Strong knowledge of Card Economics and Payment Network Business

Key Skills

• Payment Industry knowledge (Global & Regional Policies & Mandates), PCI DSS(Payment Card Industry Data Security Standards), Policy Compliance Operations, Brand Protection, Transaction Lifecycle, Project Management experience preferred.
• Ability to act as a back-up, as and when required, to perform Manager Role and Responsibilities and offshore business collaboration.
• Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences.
• Understanding the network business model including processes and terminology.
• Excellent Communication skills and Data Visualization abilities. Role involves frequent communication with Senior Leadership across the globe.
• Story telling skills with ability to create compelling presentations.
• Self-starter with demonstrated ability in taking the initiative to address issues. Strong eye for detail and organizational skills.
• A team player with strong ability to build & leverage relationships.
• Strong customer focus, thought leadership & demonstrated problem solving and process improvement skills.
• Microsoft Office skills (specifically Excel, Word, PowerPoint, and Visio).
• Knowledge of Payment Industry preferred

Behavioral Skills/Capabilities:

• Set the Agenda: Define what winning looks like, put enterprise thinking first, lead with an external perspective.
• Bring Others with You: Build the best team, seek & provide coaching feedback, make collaboration essential.
• Do It the Right Way: Communicate frequently, candidly & clearly, make decisions quickly & effectively, live the blue box values, great leadership demands courage.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.