Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the worlds biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the worlds largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!Our Core Values:Relentlessly Pursue ExcellenceEmpower People & PartnersMake a DifferenceNo BoundariesEmbrace PossibilitiesThe Real Time Analyst is responsible for monitoring and reporting schedule adherence in real-time. They work closely with Operations and Workforce Management team (WFM) , calling out non-adherent events to ensure contractual standards are met. Real Time Analysts may also be required to change agent skill associations / or provide historical reporting as needed.Essential Functions:
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