Job Description

About the Opportunity Job Type: PermanentApplication Deadline: 31 July 2024Title Analyst ProgrammerDepartment GPS Production ServicesLocation BangaloreLevel 2We\xe2\x80\x99re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our GPS Production Services team and feel like you\xe2\x80\x99re part of something bigger.About your teamThe team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Defined Contribution channels and the European distribution channels.The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Bangalore and UK.About your role
STORM (Support Team for Online Retail & Middle-Tier) is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key applications which underpin Fidelity\xe2\x80\x99s major business operations. The main responsibility of this team is to ensure Fidelity\xe2\x80\x99s Retail platform is functioning correctly, available and providing excellent performance. The team is also responsible for handling critical business impacting issues affecting the platform \xe2\x80\x93 looking to not only fix issues \xe2\x80\x93 but ensure long term resolutions are found.The key functions of this group include:

• Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL.

• Service restoration subsequent to unanticipated outages / disruptions.

• Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.

• Advising Release Management of the best way to release new functions onto the production platform.

• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.

• Identification of and driving application related service quality improvement.

• Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.

Applications within the portfolio include:

• Global Digital Wealth

• End Investor

• Advisor Workstation

• DESecure

• Multiple Presentation & Middle-tier services

The successful candidate will play a proactive role in the support of one or more of the above applications / systems.The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues.About youIdeal candidate should have 2-5 years\xe2\x80\x99 experience working as a support engineer:

• Willing to work in Support (Along with UK Shifts & 24X7 On-call On rotation)

• Experience in Node.js for backend and React.Js for frontend (hands-on) - MERN stack

• Working knowledge of Python, Django, CMS development or support experience

• Knowledge of AWS

• Experience in software delivery in agile methodologies.

• Experience of DevOps toolchain such as Terraform, Ansible, Jenkins and Bamboo

• Test Driven Development with CI/CD pipelines

• Strong communication skills & a customer centric focus.

• Experience with containers technologies will be advantageous

• Hands-on technical development for tactical fix & automations

• Good analytical, problem-solving and documentation skills.

• Calm approach when under pressure

• Solid people networking and collaboration skills

• Self-motivated, self-starter, team-player

• Excellent communication

Feel rewardedFor starters, we\xe2\x80\x99ll offer you a comprehensive benefits package. We\xe2\x80\x99ll value your wellbeing and support your development. And we\xe2\x80\x99ll be as flexible as we can about where and when you work \xe2\x80\x93 finding a balance that works for all of us. It\xe2\x80\x99s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Fidelity International