Job Description

You Lead the Way. We\'ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\'re supporting our customers\' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\'s possible - and we\'re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That\'s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Function Description: Do you like to find the errors in things Love to proofread and see what \'might\' go wrong Do you always have the Customer in mind and want to make sure they get exactly what they want If yes, come join our team of professional defect finders who are true advocates of the User Experience.Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout the Global Security family. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our Customers. What we are looking for in an ideal candidate: . A leader amongst your peers. . Open to learn and supportnew skills and applications. . Not afraid to speak up for what you feel is right and challenge back (graciously). . Has proven experience in speaking and working with multiple levels. . Has a global view versus a siloed focus. . Has the desire to lead as well as perform user testing activities. . Proven success in continued learning! Responsibilities Include: . Ensure testing activities are actioned to meet non-negotiable remediation timelines. . Provide status updates and reporting through completion of required compliance documentation. . Collaborate across many inter-related business areas supporting this process. . Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents. . Tracking and monitoring defects that arise during UAT and seeing them through to resolution. . Preparing all testing-related documentation. . Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately. . Forging strong relationships with various internal business partners, technical partners and contractors. . We are looking for someone who has an analytical mindset and can offer recommendations against repeated control failures, someone who thrives working in a fast-paced environment where non-negotiable timelines drive the work-flow, and someone who has great organization skills, communication and follow up. Required Qualifications: . Academic Background: Graduate with MBA in IT, Microsoft Server / Application Certification. . Good understanding of end-to-end processes in Global Securityoperations areas. . Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met. . Proven self-starter with strong problem solving and decision-making skills. . Ability to assess risks, impacts or implications to operations areas or the customer. . Strong written and verbal communication skills. . Proven proficiency with the Microsoft Office Suite of products, with strength in Excel and PowerPoint . Ability to flex work schedule to meet project demands including extended workday and/or possible weekends. . Previous experience interacting with various levels of leadership, through email correspondence, phone-delivered presentations and in person. . A passion for our customers. Knowledge of Platforms: Must have knowledge of Ccure 9000, ARCServe, FLIR DVTel, Morpho Manager, AutoCert, Key watcher TrueTouch, ITSM Service Now, Enterprise Password Vault. Behavioral Skills/Capabilities: Enterprise Leadership Behaviors . Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. . Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential. . Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage. Additional Note: Second Shift We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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