Job Description

:Job TitleAnalystBusiness UnitIndia Human Captial Management (HCM)Service Delivery Model (SDM)9 - Workforce Adminstration (WFA) & talent ; 10 - Payroll; 11- BenefitsOrg LevelB1ScopeSummaryThe Analyst is a Subject Matter Expert (SME) within the team and is responsible for processing and auditing transactions in a timely and accurate manner as per the client specific standard operating procedures. The Analyst is responsible for coaching / training of new hires, metrics / reporting and updating SOPs. The Analyst works with the manager to identify issues, opportunities for improvement and recommends / implements solutions. The Analyst should be able to perform complex transactions and provide support to other colleagues in the team. This role may be leveraged across multiple client teams.Responsibilities\xc2\xb7 Acquire process and system knowledge from domain expert (Internal/Client) & be process certified.\xc2\xb7 Participate in role related training programs.\xc2\xb7 Responsible for processing transactions of low to high complexity.\xc2\xb7 Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.\xc2\xb7 Responsible for managing work allocation process in consultation with Management.\xc2\xb7 Provide prompt responses to queries from Internal or External stakeholders\xc2\xb7 Resolve process-related queries raised by colleagues\xc2\xb7 Perform quality audit, and provide timely task-related feedback to colleagues\xc2\xb7 Cascade process-related updates to colleagues\xc2\xb7 Identify, share, and support operational improvements & processing challenges.\xc2\xb7 Develop training content and facilitate process-related training\xc2\xb7 Responsible for resolving customer/client issues, including conducting research, analyzing trends, supporting preparation of RCA (Root Cause Analysis) and implementing action plan\xc2\xb7 Responsible for Review/Update Standard Operating Procedures (SOPs)\xc2\xb7 Participate in knowledge transfer for transitioning work from client (internal and external)\xc2\xb7 Ensure timely and accurate service delivery as per client SLAs and adherence to client contractual commitments\xc2\xb7 Actively participate in client (internal and external) /third party calls/ meetings\xc2\xb7 Perform functional testing activities as per business requirements\xc2\xb7 Responsible for process-related reports\xc2\xb7 Responsible for Reporting technical and system related issues to the helpdesk, reviewing process level impact and executing mitigation plan.\xc2\xb7 Follow Data Privacy and Code of Conduct standards\xc2\xb7 Ensure compliance to Time Recording guidelines\xc2\xb7 Adherence to floor policies, team schedule and leave plansHRO

Wipro