Job Description

JOB DESCRIPTION What will you do We are looking at a candidate who has basic understanding of Digital Campaign Operations/Marketing Automation domain. HTML, CSS, SQL knowledge is preferred but not mandatory. The candidate will be responsible for creating communication that will be pushed via various channels using CRM deployment tools. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities Perform a thorough analysis of inputs for each campaign and convey timely progress to requestors in Jira Build comms across multiple channels using content authoring platform and validate if the output design aligns with the input brief Generate previews/send test proofs to requestors for validation & feedback Build customized cohort using the centralized database as per targeting & segmentation guidance provided in the input brief Configure & thoroughly test deployment flow/journey & ask requestors to validate the set up Ensure entire campaign build/deployment flow has gone through internal QA and signed off prior to pushing it live Ensure all approvals are documented in Jira before pushing the campaign live Post deployment, monitor campaign delivery performance and report any issues identified What Skills you should have Basic knowledge of HTML, CSS, SQL [preferred NOT mandatory] Knowledge around responsive testing [knowledge around using Email on Acid, Litmus preferable] Knowledge of JIRA workflow [preferable] Knowledge of using Google Suite such as Google spreadsheets, Google Drive & Gmail Should know basics about email/SMS/push/in-app marketing Should possess basic information around Marketing automation domain Should have an eye for detail to spot & report any issues identified in input brief Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should be able to clearly communicate ideas, thoughts, and strategies If this sounds like you then you are our kind of person You have completed a Bachelor\'s degree in Computer Science, IT or a web development course. ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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