Job Description

Location - Mangalore, Karnataka, India

Experience: 1-2 Years


Education: Diploma/Degree


Required Skills:


• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows OS environmentsz
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructionsm
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Willing to work in any shift is mandatory.

Job Role and Responsibilities:


• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Communication Skills:


• Oral: Should be able to articulate ideas in English and Hindi
• Written: Should be able to communicate clearly in English.