Job Description

Company DescriptionWho we areWe are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm\'s global standards with in-depth local expertise.Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That\'s why we\'re so proud of our inclusive, friendly, and team-based approach to work.You\'ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they\'ve reached out to us, we provide a world-class service every step of the way. And that\'s possible thanks to the entrepreneurial spirit and conscientious approach to work that you\'ll find across all of our teams.Whichever area of the business you join, you\'ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.The RoleThe Analyst will perform the following tasks -

• Will have responsibility for managing multiple activities within the Knowledge Processing team including supporting global stakeholders on regular and ad hoc tasks, and assisting Team Leader/ Manager to handle day-to-day operations of the team
• Will work to ensure the integrity of the day-to-day operations of a wide range of Knowledge Systems processes being delivered from the Delhi office
• To ensure daily responsibilities are accomplished as assigned.
• To help in updating firm\'s intranet website pages and be able to communicate with requestors/ stakeholders effectively.

Key Responsibilities

• To serve as a point of contact for the Knowledge Services stakeholders/requestors
• Accurately complete various cyclic and ad hoc reporting activities
• Prepare periodic as well as request-based reports regarding the usage of the firm\'s knowledge tools
• Extract request-based data from the respective tools and convert them into a presentable format in Excel/ MS Word/ MS Powerpoint etc.
• Work in close collaboration and co-ordination with the team members to ensure all processes run smoothly
• To effectively attend process transition trainings and help in seamless onboarding of new processes
• Be able to assist in solving requestor queries and if required coordinate within different teams or departments
• Maintain effective and efficient back and forth communication (by phone, email and screen share) with requestors
• Manage team mailboxes and proactively scope requests with highest quality
• Effectively manage workload to make sure targets are being met and the work is being delivered within committed deadlines
• Acquire necessary knowledge by participating in training to ensure completion of deliverables
• Ability to operate individually on any given project
• Assists in maintaining process documentation
• Assist in managing workflow in coordination with the Team Leader/Manager
• Assist Knowledge Services stakeholder in creating and maintaining training materials for the business

QualificationsYour experienceQualifications & Experience

• A bachelor\'s degree from a reputed institute
• 1.5 - 2.5 years\' work experience at a multinational organisation, working in a knowledge-based role. Knowledge of Outlook is a must.
• Experience of working on a knowledge-based process

Communicating & Influencing

• Excellent written and verbal communication skills, with the ability to liaise at all levels within the firm
• Ability to communicate persuasively and clearly
• Ability to discuss processes across all levels of the organisation
• Influencing and negotiation skills

Organisational/Job-related skills

• Strong attention to detail, excellent organisation skills, and proven experience of prioritising workloads to meet deadlines
• Flexible, proactive, and ability to multi-task
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Willingness to learn and to grow with the company and motivated to take on additional projects and solve problems
• Preferred experience of MS Outlook and Mailbox management
• Knowledge of HTML coding and/or SharePoint is added advantage

Additional InformationEqual opportunities statementAt Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.Find out more about our inclusive culture

Clifford Chance