Job Description

Job Title Analyst - Investment ServicingKick start your career with one of Britan\'s top employers - Join our dynamic trading services team based in Bangalore. This entry-level role is ideal for recent graduates with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. This role is also suited for anyone who has previous client services experience and thrives on interacting with assisting clients with wide range of queries.So, who are we?Hello, we\xe2\x80\x99re IG Group. No, not Instagram \xe2\x80\x93 though we\'re a pretty big deal ourselves. We\xe2\x80\x99re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We\xe2\x80\x99ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.Did we mention we have offices in 18 countries? Yes, when you join IG Group, you\'ll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let\xe2\x80\x99s innovate together!Your role in the teamYour role will be to help deliver world-class and industry leading support to our global client base cross various verbal/written channels. You don\xe2\x80\x99t need a background in finance to apply; we\xe2\x80\x99re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment with 24/7 coverage(rotational shifts). We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.What you\xe2\x80\x99ll doUtilize our cutting-edge cloud-based contact center to provide trade and admin support on Investment products to our global client base across phone, email and web chatChampion the client and bring the client experience to the forefrontGain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commoditiesGain a strong understanding of financial markets, stock exchanges and macro-economic eventsProvide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigationsAnswering queries and cross-selling of our products and platformsProviding clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTimeWho we\xe2\x80\x99re looking forYou\xe2\x80\x99re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You\xe2\x80\x99re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.We don\xe2\x80\x99t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let\xe2\x80\x99s raise the bar together.What you\xe2\x80\x99ll need for this roleWe are looking for someone with:*A degree-level education (any subject)

• Experience of working in a customer facing role (Preferable)

• Fluency in English (verbal and written)

• A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.

• Excellent interpersonal and communication skills

• A logical and analytical approach to problem solving

• Confident to employ basic math\xe2\x80\x99s skills, particularly mental arithmetic.

• Strong team player and time management skills

• Literacy in MS Office

• Can handle an administrative role

• Ability to work well under pressure

How you\xe2\x80\x99ll growWhen you join IG Group, we want you to have more than a job \xe2\x80\x93 we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we\xe2\x80\x99ll support you all the way.And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world\xe2\x80\x99s best trading experience. We\xe2\x80\x99d love to have you along for the ride.The perksIt really is more than a job. We\xe2\x80\x99ll recognise your talent and make sure that you can still have a life \xe2\x80\x93 at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off\xe2\x80\xa6 the list goes on.Where you\xe2\x80\x99ll workWe follow a hybrid working model; we reckon it\xe2\x80\x99s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you\xe2\x80\x99ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.Ask our employees what their favourite thing is about working at IG, and you\xe2\x80\x99ll hear an echo of \xe2\x80\x98our culture\xe2\x80\x99! That\xe2\x80\x99s because you can come to work as your authentic self. The things that make you, you \xe2\x80\x93 like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity \xe2\x80\x93 can bring a fresh perspective or new skill to our business.That\xe2\x80\x99s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.So, if you\xe2\x80\x99re keen to connect with our values, and lead the charge on innovation, you know what to doApply nowNumber of openings 1

IG Group